The True Sai Motorss, Salem Ranked #13 of 37 Service Centers

5 from 1 reviews

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Address:
4/22 Omalur Main Road, Swarnapuri Salem, Tamilnadu 636004 India
  1. kaps

    kaps Superiore

    Messages:
    673
    Arakkonam
    After the servicing recently, My Linea developed a snag. For last few days it wasn't starting in the first crank and required 5-6 cranks to ignite. I reported this to Mr Shaktivel. As True Sai is about 350km from my place, he advised me to take it to RDC, Vellore as soon as possible.

    Two days later, the car refused to start. After multiple cranks, it started. I decided to check drive. It drove for abt 3km and then engine died. This was a panic situation. I parked the car on the road side and called Mr Shaktivel. He was very understanding and promised to get back in the morning as it was already late.

    In the morning, I reminded him before he has reached office. He told me he would address it as soon as he reached the center. At abt 11AM he gave me a call he told me that he was sending a mechanic all the way to Arakkonam from Salem. This is a unique gesture.

    Mechanic reached at 8 in the evening and started checking the 'under the hood' state. After two cranks he told me fuel pump wasn't running. This info had me sweating. He opened the fuel pump cover, underneath the rear bench. On selecting key 'Mar', there was no humming sound. He opened the fuse box under the steering column and checked. All fuses seemed normal. Then he opened the relay junction box next to battery and exchanged one with another and tried cranking. Behold! The engine was alive and my sweating disappeared. The relay was faulty. So he put the replay for Fog lights into the relay for fuel pump and we went for a test drive. Engine behaved for 6-7 km. Mahendra, the mechanic had spent 500 bucks for bus fare. I gave him a thousand to cater for his food. Mahendra called up Mr Shaktivel and reported success. Mr Shaktivel advised me to take the car to RDC ar earliest opportunity to do a OBD scan.

    Two days later, I drove down to RDC, Vellore. Not crowded at all. SA was outside. Accepted the car in no time. All relays were checked and faulty one was replaced. Complementary car wash was given and wash quality was very good. I was charged for replaced relay (Rs 328) and I drove back a happy and satisfied customer.

    In all this, I must congratulate The True Sai Motor and Mr Shaktivel in particular for putting the concern of customer ahead of everything else. Don't have much to comment abt RDC as much work wasn't involved. It could be a boon for people in closer areas as the ones in Chennai are choke-a-block.

    Double Thumbs Up to the True Sai Motors.
  2. maheshvpy

    maheshvpy Amatore

    Messages:
    57
    Bangalore
    Bangalore
    Linea T-Jet
    @kaps This is great. Glad to know the issue has been taken care.

    And Kudos to True Sai. My experience with them has been always great. No wonder every time I visit them, I do see lot of cars with KA registration.

    Lastly, I think FIAT bashers just bash FIAT for the heck of it.
  3. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    Wow. This is really unique.

    I may visit them later next week. Will write my experience then.
  4. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,924
    Bangalore
    Bangalore
    Linea 1.3
    I met Shakthivel during my drive to Valparai/Palakkad. Impressive person with attention to detail. I visited to collect a bottle of coolant as the coolant level was little less closer to the minimum mark. He voluntarily did a quick check to see if everything was in order. He got the windshield cleaned and the front window glasses cleaned. All this in the span of 30 mins. Impressive. Might head to True Sai for the 60k service if my schedule permits.
    jackharrisw and ramjn like this.
  5. R Rajesh

    R Rajesh Amatore

    Messages:
    53
    Salem
    salem
    Retro / Classic FIAT
    My Palio stile MJD Red , after purchased 2nd hand,with in a week after done water washed at evening drove back to my home at salem.Next day morning it refused to start ,but the starter doing its job..I called the FIAT toll free no and got the mob no of a driver of the towing truck might be associated with them.He asked me the problem and provided the mob no of Mr Sakthivel Service dept.True Sai Works and I called and discussed with Mr Sakthivel about the problem.Next day he send a technician and find the water entered the ECM Wire connection and due to sort circuit one of the terminal got sort circuited.Discussing with MR Sakthivel the option is to replace the ECM.It will take 15 days to get a new one to be get fixed.I felt unhappy within a week after purchase,on spending more than 20K Rs is very costlier for a second hand car,and even though if it is tolerated but I needed to be done immediatly.Since the vehicle has no warrenty I asked sakthivel for a solution.Then he asked me to try for a used ECM along with its immobiliser in 2nd hand market and that wil doo for my urgency.Luckly I got both together from Pudupet Chennai, for my affafdable price after bargaining.The one was fixed and my car was started.they charged 500 for the service.The timely service and the suitable advice for the customer make me to feel great about their hospitality service.
    Raaz likes this.
  6. Raaz

    Raaz Regolare

    Messages:
    261
    Andhra Pradesh
    Retro / Classic FIAT
    R Rajesh, good to know your vehicle is working again. Apart from the service charge, How much you had to spend for the ECM and Immobilizer?
  7. R Rajesh

    R Rajesh Amatore

    Messages:
    53
    Salem
    salem
    Retro / Classic FIAT
    13k for both after bargaining.may less if I could have bargained more.
    Raaz likes this.
  8. driveit

    driveit Amatore

    Messages:
    57
    chennai
    Punto Evo 1.3 90 HP
    Appreciate mr sakthivel's every effort to resolve the issue asap.

    Fiat definitely needs lot of guys like him to improve the fass image.
    jackharrisw and R Rajesh like this.
  9. Deepak

    Deepak Superiore

    Messages:
    513
    KA-30
    Bengaluru
    Punto Evo 1.3 90 HP
    I too have heard a lot of positives about true sai. They are indeed doing a good job. Have seen many fiat owners driving all the way down to salem to get the Service done. That's really great!
  10. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    I did the 4 year all oil replacement service at True Sai 10 days back. Experience was great and I will try to write the detailed review soon. :)
    kaps and nkrishnap like this.

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