RDC Fiat, Ekkattuthangal - Chennai Ranked #37 of 37 Service Centers

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crmservice@rdcfiat.com
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Address:
No-3, Balaji Nagar, First Street, Ekkatuthangal Chennai, Tamilnadu 600097 India
  1. RDC

    RDC

    Messages:
    12
    Chennai
    Hi harry,
    Just checked with my guys for your glow plug and it is available ,so no worry we will fix it when you come on 21st. Regarding you power window motor we have placed our order and hope to receive it by then.
    Regards
    RDC
    2 people like this.
  2. Relativity

    Relativity Superiore

    Messages:
    854
    Chennai
    My front suspension had been too stiff from the delivery and I had been complaining to Tensingh for a year now so he finally gave in and replaced it under warranty. I am extremely happy with the ride quality now, though I feel I should get the alignment checked as they removed both front wheels to replace suspension (I guess). He has always been very helpful and eager to sort out all issues and I really can't imagine my plight if he did not work for Fiat.

    I also complained about rattling from Glove Box and A-Pillar. The Glove Box is sorted but the A-Pillar noise is back after 2 days of taking delivery. I will be bugging Tensingh again soon.

    Overall, very happy with the courtesy and level of service. The SA - Vignesh was very helpful too. He called me from time to time to keep me updated on the progress.

    Feedback for improvement to RDC - Please get trained drivers to move cars from workshop to the yard as i noticed deep scratches on one of the doors that have been caused due to an impact. The street is very narrow and there is always traffic. Please ensure the people who move the Cars around treat them like they paid the price of the car. Secondly, the frequent rattles need to be permanently addressed. I have a feeling that the SA finds a temporary fix so that it goes away for a few days but since the root cause is not addressed, the rattles eventually return.
    Last edited: Jun 19, 2013
    3 people like this.
  3. harry_1407

    harry_1407 Amatore

    Messages:
    172
    Chennai
    Chennai
    Grande Punto 1.3 90 HP
    Thanks RDC, Will drop in on 21st morning.
  4. ramvignesh

    ramvignesh Amatore

    Messages:
    105
    Chennai
    Hi! Can you explain how the ride was before replacing the suspension?

    Well! There is more scope of improvement! Basically it should start with strict and proper training to all the staffs I think. Difficulties like narrow street, crowd, surrounded by construction building, basic stocks availability, messing up with stocks to be ordered, Parking space, .. Should be handled in a better way!
    I wish every staff shall have good knowledge in what they are doing, shall take the responsibility, so that re-work/waste of time/unnecessary issues could be avoided.</SPAN>
    3 people like this.
  5. jackharrisw

    jackharrisw Amatore

    Messages:
    146
    Chennai
    One thing that i noticed in the feedback by most of the owners were 'SCRATCHES IN THE CAR' while taking delivery from RDC. This is not at all expected from a service centre.My car too had a deep scratch in the front left door.I didn't notice it at the time of delivery.Else i would have made a scene ther.My one year old car had no other prominent scratches than this one.I was seriously worried to see that scratch every time i clean my car. Now, i am looking for a good paint shop to paint it :(. RDC should take note of this issue very seriously.Almost, one out of three feedbacks i am able to see 'newly made Scratches' as an issue.
    1 person likes this.
  6. RDC

    RDC

    Messages:
    12
    Chennai
    Hi jackharrisw
    Sure will take a note of your feedback and will address my guys in today's meeting itself regarding this and make sure it never happens again.
    Regards
    RDC
    5 people like this.
  7. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    Fine. But, what will happen to the scratches on jackharrisw's FIAT? Will RDC FIAT repaint and make the scratches vanish? If so, that will be a real consolation to jackharrisw.
  8. Relativity

    Relativity Superiore

    Messages:
    854
    Chennai
    Why am I being ignored? The rattles in my Car are back after 2 days and I am not even asking you to do anything about the scratches that were caused while the car was there. Can somebody please fix the damn rattles?
  9. DRIV3R

    DRIV3R Esperto

    re: FIAT Exclusive Service Center: RDC Fiat, Chennai

    With regards to this damage stuff, both our cars, the 75 and the 90 did get some workshop damage while at RDC. While the damage on the former was made less visible by some rubbing polish, the damage on the latter was shoddily fixed with paint overspray all over the car. Both resolution ideas were no consolation either!

    Sent from my LT18i using Tapatalk 4 Beta
  10. RDC

    RDC

    Messages:
    12
    Chennai
    Hi Relativity.
    If time permits you can bring the car tomorrow and check it out with Tensing i have informed him.
    Regards
    RDC
    1 person likes this.

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