RDC Fiat, Ekkattuthangal - Chennai Ranked #37 of 37 Service Centers

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Address:
No-3, Balaji Nagar, First Street, Ekkatuthangal Chennai, Tamilnadu 600097 India
  1. DRIV3R

    DRIV3R Esperto

    re: FIAT Exclusive Service Center: RDC Fiat, Chennai

    ^ I am sorry but I expect a service centre to provide the same treatment to every customer irrespestive of whether he is a normal joe or abnormal joe, like you. :)

    And there is enough proof about the credibility of the said organization on this very forum. Lets not get OT.

    Sent from my Cynus T2 using Tapatalk 2
    1 person likes this.
  2. Yup, Mr. Anil is a worthy service advisor. Had a good experience with him in my third free service at VST.

    Really had a horrible experience with Concorde-ECR in my first two free services.
  3. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Mods Note - This thread is for RDC Fiat service review, please post your experiences with other centers, in their respective threads.
  4. bharathj85

    bharathj85 Regolare

    Messages:
    370
    Chennai
    Guys taken my Car for 3rd service to RDC yesterday. And today taken the delivery if the same. From 2PM till 5PM i was it RDC inspecting the my vehicle and at other vehicles.

    The Visitors Lounge is good with an Dish TV connection and an LED TV.

    Happened to see Fellow Manilruben's car parked for the operation.

    Still the RDC motors is not functional fully. Was not fully satisfied with the 3rd service but partially satisfied because of Tensing and Tamil.

    Reasons are as the name suggests service means apart from Oil changes the car showed haven been water washed, underchasis been cleaned and interior cleaned. Neither of these happened because the 3M guys did not install the equipments required for detailing. But i asked Tamil to atleast wipe the car and give which he obliged and the needful was made.

    Still it will take atleast 2 to 3 weeks for the service station to operate in full force. But the uniforms for the staff is big thumps up and is in Red color with FIAT logo in them. There were few guys wearing FIAT CHRYSLER Tag training the staff.

    And was surprised to see so many Fiat's already IN for the service. I heard that there were close to 250+ booking for service already.

    Lot's of Punto's say 10+ and 3 Linea's inside for service and 3 Palio's MJD was also in for service.

    Still the Paint shop is not in operation as the Fiat has changed the formula to paint the car instead of normal process of mixing solvent with Paint it will be Paint mixed with water so the existing setup needs to be changed to accommodate the same and it will be done only after the FIAT personnel's inspection and advice until then the Paint Booth is closed.

    Coming to my Vehicle's service detail i was charged 7250 for the 3rd service which includes change of Rear Foglamps (earlier one was broken by Bike walla's) and Right OVRM glass lens.

    But Fuel Filter hasn't been changed as it is out of stock. I supposedly think in every service Fuel Filter needs a replacement. When enquired the same i got the response as it is out of stock and my existing filter was good and its ok that i change in the next service. But i insisted i will get them changed once the stock is in. As I didnt want to take risk.

    And i added Rear Chrome exhaust that comes in Punto 90HP Sport for 2050. There are few limited stocks available for the spares and accessories if anybody in need of anything it is First Cum First Serve base.

    My suspension issue has been resolved without any change in spares but through greasing and proper lubricating for the shocks and other parts. But still my rear seat rattling noise persists.
    The service Engineer was suspecting a problem with the rear left window panel(some part he said was broken and spares were not available for the same) but after a TD and various inspections done by me and Tensing, Tensing finally found out the noise was from the rear seat rotor that is present underneath the seat and it needed a replacement. Again spares unavailable he assured me that the spares will be in next week and i can visit them by 1st week of March to get all my issues fixed including free alignment (Tamil was testing the Wheel Alignment machine as it started to work only today and was not confident to risk my car as it seems to be proper aligned) plus a full proper detailing including water wash, polish and interior cleaning.

    Finally my car's picture was photographed to get approval from Fiat to repatch the body as it was rusted in two places.

    Overall i was a neither happy nor sad but satisfied with the service(Tamil and Tensing the sole reason behind it) if RDC was fully operation and all spares available i would have gone home very very happily.

    I was happy indeed to drive my punto back home it seems to cruse much better than before except the horrible and irritating Rattles from the rear seat. Anyways got my ICE pumped in to get of the rattles for time being. MJD seems to have become more silent after service but I still love her Growls.
    Last edited: Feb 21, 2013
    2 people like this.
  5. DRIV3R

    DRIV3R Esperto

    re: FIAT Exclusive Service Center: RDC Fiat, Chennai

    Booked a slot for the first service of my 90HP this wednesday, lets see how it goes, will post a review here after I am done.

    Sent from my Cynus T2 using Tapatalk 2
    1 person likes this.
  6. DRIV3R

    DRIV3R Esperto

    re: FIAT Exclusive Service Center: RDC Fiat, Chennai

    Update, RDC has received the examiner cable now and all diagnostics can be made from now on. Just left my 90 baby for service. :)

    Sent from my GT-I9100 using Tapatalk 2
    1 person likes this.
  7. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    Brilliant. I will wait for your review. Can you also check whether they are offering pick up and drop service? I am planning to send my Linea for replacing Brake Pads.
  8. bharathj85

    bharathj85 Regolare

    Messages:
    370
    Chennai
    Ramesh they offer pick up and drop service too. Contact Tensing and make a booking.
  9. Relativity

    Relativity Superiore

    Messages:
    854
    Chennai
    Nope, mine is an OB.
  10. DRIV3R

    DRIV3R Esperto

    re: FIAT Exclusive Service Center: RDC Fiat, Chennai

    Sure, Ramesh. I would check and post here.

    In other news, Fiat India CEO Mr Enrico would be inaugurating RDC officially tomorrow.

    Sent from my GT-I9100 using Tapatalk 2
    3 people like this.

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