Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Telephone 2:
Email:
crmservice@ramkayfiat.com
Website:

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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. Crazy Fiatian

    Crazy Fiatian Amatore

    Messages:
    109
    Chennai
    Chennai
    Linea 1.3
    I went to Ramkay Service Center today for my Linea MJDs 1st service, really glad to meet a nice gentleman Mr. Kingston (TFIan) and his HHB Punto 90HP Sport.

    Good things with Ramkay :
    --> Very good hospitality from all Ramkay employees, everyone seems to be friendly
    --> Cleanliness all over the place
    --> SA patiently listened to all my concerns/queries
    --> I could see my car being serviced from Customer lounge and observed few things, they have checked everything as per the guidelines given in Fiat's Owners Manual for 1st service (Visual inspection of all lights, Horn/Wiper/Oil check up, Wheel alignment, checked underbody and tightened few things, Water wash including engine bay cleaned, glad that they did interior polishing too. I have noticed some dirts in front passenger seat/steering wheel/dead pedal etc, not a big deal though, it happens in service center)
    --> My Extended Warranty put in Fiat's system is 2018 instead of 2019 which I was not aware of, seems RDC did a mistake here, SA helped me to figure it out. Would request you all to verify their EW (if availed) start date and end date while going for service center.

    Total Bill Amount - Rs.573/-

    Kudos Ramkay team and SA Mr. Sarath Kumar :)

    Things to improve :
    --> I have reached service center by 8:45 am, it's 1st service so thought like I can wait and get the vehicle instead of coming back to home and go again, my delivery time quoted is 11:30 am but vehicle got ready only by 1:45 pm :( this should have been taken care, so that the customer don't need to wait for long
    --> 3 screws in door and one bolt in door hanging were rusted, I have asked them to replace it while I went for a small check up in Jan'14, they said it was not available and they will place order, call me back once they receive it, didn't get a call so far. Today they said we already placed order, once get we will call you back, let's see.
    4 people like this.
  2. vijays777

    vijays777 Regolare

    Messages:
    416
    Chennai
    Chennai
    Linea T-Jet
    Update to issue, the whole clutch drum was replaced under EW and no labor charge. Ramkay did a good work ,
    Last edited: May 18, 2014
    3 people like this.
  3. R Alavandar

    R Alavandar

    Messages:
    29
    Chennai
    Sir, I own cars since 1995. With the service centres going computarised and all billings done by drop down / select and include menu / standard charges, I find that the consumers are at the receiving end. Gone were those days when the service guy will put your car on "quick service" bay without job card and without intimation to check the car. I had done many times with my Indigo Marina, taking for a quick check before a long drive. When nothing was to be done, then they used to send me off with a friendly bye icon7.png . Only when there is a wheel bearing renewal or hose renewal etc, the job card will be made and then the charges would begin.
    With RDC once I casually asked during servicing whether they can have a quick check done before long drive. They said prior appointment was required and it would cost some 600 or so. I left it at that.
    By the way, how much was the defect rectification cost at Mohandas?.
  4. madroxx

    madroxx

    Messages:
    10
    Chennai
    Guys i have a query regarding Extended Warranty. Those who have extend warranty for their vehicle can you pls confirm if the warranty is updated in the Fiat system in the service center. My ext warranty is not updated and when i asked the Sales guy he told me that the extn warranty will display only after completion of 3 years. can anyone confirm this.
  5. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,272
    Chennai
    Linea 1.3
    Where did you buy your car and how old is your car now? I don't know what kind of access the Sales guy has got to see if your car is covered under extended warranty or not. But, I am sure that it should have been updated in Fiat system. Did you get your extended warranty certificate?
  6. Crazy Fiatian

    Crazy Fiatian Amatore

    Messages:
    109
    Chennai
    Chennai
    Linea 1.3
    Hi madroxx - Yes, Standard Warranty and Extended Warranty will be entered separately in the Fiat's system and we can see it in any FASC.

    This is not true at all, my car is just 6 months old and I have seen it personally for my car during 1st service.

    My Standard/Extended warranty entered incorrectly in Fiat's system, I have reached out to the dealer, they are not willing to help, finally sent an email to Fiat, they came to rescue and corrected it. You can read here http://www.teamfiat.co.in/linea-1-3...rince-our-son-linea-1-3-mjd-emotion-tw-4.html about my experience.
  7. madroxx

    madroxx

    Messages:
    10
    Chennai
    I got my vehicle from Ramkay on 30-jan-2014 this info on extended warranty was checked at FASS and the explanation of "extn warranty will display only after completion of 3 years" was provided by Sales CRM Samuel. Yes i have the extended warranty certificate.

    Can you pls share the mail id to which i have to contact for this and what details am I supposed to furnish.
    Last edited: Jun 18, 2014
  8. aruncep

    aruncep Amatore

    Messages:
    127
    Chennai
    To clear the air its better to email Fiat India (SERVICE.INDIA@fiat.com) and get the things clarified. In the past when I was shown the details in DMS, all the extended warranty details was empty.

    Mine is a July 2013 manufactured 1.3 MJD Linea Emotion OB and took delivery on 10th Oct 2013.
    Last edited: Jun 18, 2014
  9. madroxx

    madroxx

    Messages:
    10
    Chennai
    Thanks i'll do the same
  10. Relativity

    Relativity Superiore

    Messages:
    853
    Chennai
    Could somebody share their experience with Ramkay Body shop please? I need to get the rear bumper painted for my Oceanic Blue Punto.
    Last time I got the boot painted at Tafe Reach about 3 months ago and while they did manage to match the color, the quality of work was typical tata. The metallic flakes are concentrated in one spot instead of being evenly spread and there is some weird golden color spots everywhere.

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