Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. asimpleson

    asimpleson Esperto

    Linea 1.3
    Due to better consumer awareness than before and competition in labour charges from smaller garages and mechanics, it looks like SCs are having a tough time retaining customers for car service. This is a ruse to maximise profits and can easily be called an unfair trade practise, even if legally it may not be binding on them.
    2 people like this.
  2. DRIV3R

    DRIV3R Esperto

    True Amogh.

    But, I have already written to FIAT on Friday and not even a namesake reply yet. How else do I reach FIAT? Only available communication channel is E-Mail and no reply even after 1 business day is pathetic in terms of escalation.

    Maybe you can help us out here since you are known to few at the plant? :)
    1 person likes this.
  3. Hi folks, I am at Ramkay service now, any of our Chennai team member coming today or available now in the workshop..
  4. Iluvpunto

    Iluvpunto Amatore

    Was already disappointed by RDC Ambattur. Now Ramkay too !!! :A God save my Punto. I am even ready to drive to any nearby places (within 150-200 kms) to get a better service. Are there any ? I remember someone's ownership review where they had took their punto to some new dealer in Salem as he was not happy with the ones here in chennai.

    No matter how cheap the spares of a Fiat become, FASS will not allow us to have a cost effective maintanance.
  5. pemmasg

    pemmasg Regolare


    Is TAFE doing the service for FIAT?

  6. ramjn

    ramjn Staff Member Janitor

    Linea 1.3
  7. DRIV3R

    DRIV3R Esperto

    I visited Ramkay on 29th Jan for the same issues.

    I was promised by Works Manager, Mr Samuel, that all issues would be looked into under his supervision all day long and hence fixed this date after consulting with him. But things turned around.

    I was there by 8 30 AM, the first customer. The car was taken in at 10:15 AM only, after Mr Samuel instructed SA Magesh to start changing the brake booster since he has already acknowledged the issue after TD. At around 10 30 Samuel arrives and some discussions happen. Earlier, while I had escalated to FIAT, I had copied the flying doctor/RM, Mr Jacob Dinesh.

    At 10 45, I was told that Mr Jacob Dinesh would arrive in about 15 mins and then we can go for a TD. I was frustrated and asked how many TDs do you need, you acknowledged atleast the brake issue, why don't you start working on that for God's sake, as I have taken my day-off to supervise after fixing an appointment with you. Suganya(CRM) started giving an explanation while Charles (Service Head, Ramkay) came in and interrupted saying it is just a TD for Jacob to confirm the issues. I said, whatever and waited.

    TD happened at around 11:15~11:30 and Jacob acknowledged the brake issue and also the gear play issue. He said he could not find anything wrong with the clutch and brushed it off. After the TD, I had a word with Jacob. He then agreed to examine the clutch visually and take a call.

    Availability of required parts was checked. Everything was available. I requested them to check the clutch first as I knew I would prove them wrong. And sure enough, the clutch plate was faulty. The clutch was removed and sent to the warranty room pronto, Jacob and Samuel had a work with the technician who was working with my car, and they did not even turn to me as they knew I proved them wrong. This is the second time, (First time was at TAFE when the steering rack+column was faulty, Jacob and Tensingh there).

    Clutch was replaced and next was the brake booster and gear shifter cables. The brake booster took a whole day as the technician tried to change it without removing the dashboard.

    Now the +ves:

    • Issues resolved, Jacob was unbiased to deal with (though it was my 3rd visit and I had escalated to FIAT)


    • I was charged labor of 120 plus taxes for just pouring in Transmission Oil from a new can. (The old oil was drained into some old random can and I was not going to let them pour the same back in. When questioned, works manager shamelessly tells me that it is just 120 bucks, pay it. I said, it's not about the money, am going to pay it anyway, why is it that there is no labor when the same contaminated oil is poured in from the drain can but there is labor when oil is poured in from a fresh can?????? He says that is how it is, sir. I gave up there and paid, was just looking for some sense but alas)
    • No seat cover was used for my car, this soiled the seats, also the headliner was soiled at few places.
    • Car got lots of bird droppings within their facility, yet none were cleaned before delivering the car.
    • Job card closing + billing time. I would give Ramkay -100 for this. It took 2 hours plus to do this, with me sitting and following up plus the works manager personally closing the card without having his lunch.
    • Workmanship was not perfect, clutch was not bled properly initially, and the brake lights were always on when the technician told car was ready. Later these took an hour to fix along with proxi alignment.

    Gave the same feedback to CRM Suganya, yet to hear back from her, though she said she would get back in 2-3 days.

    Car was delivered the next day and I was standing near my car both days supervising the work.

    After fixing these issues, car feels brand new to drive. Clutch is light and smooth, gear shifting is tight as it should be and braking is sharp and crisp.

    The parts changed under warranty in my car crosses 1L easily, till date.

    Attaching the invoice.

    Last edited: Feb 4, 2014
    2 people like this.
  8. krismask

    krismask Amatore

    I wonder what happens to less knowledgeable customers (like me :() when we take our cars to service. DRIV3R has taken so much efforts to prove FASS about what has been defective in his car. Not everyone can do this or at least it can happen only by experience. Wish some experts could make a check list for Do's and Dont's while we leave our cars for service @ FASS.
    Last edited: Feb 4, 2014
    2 people like this.
  9. Flywheel

    Flywheel Regolare

    Sai - great that you got all your issues resolved. Billing seems to be a problem across all service stations, not sure why it should take so long. I am pretty sure the folks at Ramkay are going to fret every time you go there now ;)
    Last edited: Feb 4, 2014
    1 person likes this.
  10. DRIV3R

    DRIV3R Esperto

    Krismask - You know what, I am telling people at ASS about the clutch issue from Day 1, the day I took delivery at True Sai. Symptoms became more evident when I took a ramp with car fully loaded, the car was shuddering like hell, the symptoms disappeared when car cooled and clutch was bled, but reappeared when driving in city traffic. Had a very tough time proving it to them. Mainly because they have become money minded now. Many other ASSs are ready to atleast diagnose without cutting short the customer by saying everything is normal. My 90HP has these many issues (all sorted now) only because it was lying in the factory for more than an year, I feel.

    Tejus - you bet, very much since they follow me here as well. I told them about TFI and made them register as well but they are yet to post anything but follow posts related to them.

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