Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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crmservice@ramkayfiat.com
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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. teky

    teky Esperto

    Messages:
    1,587
    Chennai
    I have bought loads of spares for GTX without any issues. I am not sure why wouldn't they sell Punto one's alone.

    Sent from my RM-914_eu_euro1_327 using Tapatalk
  2. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    Negative. No such instruction from FIAT.

    Agree with Flywheel. Pandit Auto in Pune sells spares OTC and also issues an invoice. Which means it is legal and allowed.

    These dealers need a kick on their backside. They probably think by selling spares OTC they are going to lose the lucrative "labour charges" business. They don't seem to realise that by NOT selling spares OTC they stand to lose something that is even more precious - "Customer" !

    I suggest - somebody take the lead and write an e-mail to Mangesh. Keep all others in CC. If required point him to this thread.
    1 person likes this.
  3. asimpleson

    asimpleson Esperto

    Messages:
    3,140
    Heptanesia
    Linea 1.3
    Amogh I am very glad you mentioned this and I agree with every word you said herein. An email dated 21/12/2013 has been forwarded to Shri. Mangesh about some issue, in which I have mentioned about being denied a rear bumper spare for Linea.

    I have not recieved an feedback for the same, do I ping them again or what..?
  4. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    Let us wait for the response from DRIV3R on his action. If he hasn't wrote to Fiat about this, I will write to Mangesh on this trend with Chennai dealers.
  5. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    I have written to him. Let's see what the response is. Have asked him to give clarity about FIAT's policy on selling spares OTC
    1 person likes this.
  6. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    We posted at almost the same time :) I have written to him
    1 person likes this.
  7. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    Response from Mangesh:

    4 people like this.
  8. shams

    shams Esperto

    Messages:
    2,388
    Bangalore
    This reply leaves the matter to dealer's discretion without solving the problem.
    question here is "can a dealer deny OTC sale to a customer?"

    Infact, there should be a policy from Fiat which directs all dealers to sell OTC.
    2 people like this.
  9. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    You are probably right. But if there is no policy that restricts sale of spares OTC then in all probability that means sales of spares OTC are allowed.

    In any case : based on this feedback members can check with Ramkay if they (i.e Ramkay) are unilaterally denying sales of spares OTC. If they say "Fiat's policy does not allow selling spares OTC" then we definitely know that they are lying. If it is Ramkay that is denying sales of spares OTC then that needs to be taken up separately with FIAT.

    I agree they FIAT has not advertised selling spares OTC the way Hyundai has done.
  10. naveen2cool

    naveen2cool Superiore

    Messages:
    651
    Chennai
    oh my god! Now Ramkay is also getting negative reviews. Lord, please save my car.
    1 person likes this.

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