Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Email:
crmservice@ramkayfiat.com
Website:

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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. sriramr9

    sriramr9 Amatore

    Messages:
    213
    Chennai
    Got call from RAMKAY and also FIAT Pune, promising to clear out the issues asap, Also they accepted & acknowledged few issues which they claimed to be aware of already and being a first timer they require the time and effort to be made to set things right.

    Hope they work with the same motivation and try to provide a better service experience in terms of courtesy and service quality.
  2. Sumit

    Sumit Superiore

    Messages:
    626
    Munger
    I had been to Ramkay Fiat After Sale Service located at Perungudy, Chennai and was really impressed by it. Its a massive service station and has many facilities enclosed in it. I saw atleast 50 Fiat cars lined up there. Be it Punto, Linea, Palio or Sienna, they were all line up. They have a world class workshop where there are 22 bays. i had gone for dent and paint job but after seeing the facilities available there I changed my mind and got my car serviced.
    All the staffs were very well behaved. And most importantly there is a very soft-spoken Ms. Sukanya, branch customer manager who is a very helpful and knowledgeable person and is always ready to help you anytime and everytime. Her presence has made things so simple and easy. I wish her all the success in life. Fiat India needs such dynamic, passionate and hard working people like her.
    So all my friends from Chennai if you need to service your Fiat -Ramkay Fiat Service Center, Perungudy is the place to be in.

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    Last edited: Dec 14, 2013
  3. testdrive

    testdrive Amatore

    Messages:
    149
    Chennai
    Yet another story on Ramkay service. during my 2nd service SE informed me during vehicle delivery, like they have changed Combination switch. It is because of pass light auto cut-off issue, he found that during his work. (Ramkay changed this without informing me, its covered under warranty).This is happened on Aug-2013, since that day is, my baby completing 1 year and I have some other plan for the day and I left. last week I have tried to switch on rear wiper on one rainy day. rear wiper switch is not there. I got confused on my driving, whether I forgot,</SPAN> :(:confused:</SPAN> how to use rear wiper are anything missing. Then I reached home and searched for Manuel, after two days i got Manuel also i have searched enough on TFI\Google. finally I came to know rear wiper control is missing. then I visited last Saturday, and explained all this to CRM Ms.Sukanya first, and she redirected to SA Sarath then i have explained everything to him. It is all happened in morning session(I think mine was the first car for the day). and I waited till 12PM, and I asked Mr.Sarath, he said they are checked in service history in system. Seems that Combination switch change is not loaded\updated. I am like </SPAN></SPAN>:eek::confused: what? now they are checking the job card. so its lunch time, he asked me to go for lunch. I said no and waited near to my baby. then after 1:30 SA came and said like details are in job card. so they will change. I am like </SPAN></SPAN>:):(:confused: mixed emotion. I asked to include water wash before delivery already its 3:30PM. and SA asked me do you want to do water wash? I said no need. then delivery happened around 4:00. during this fix they removed battery connection. and they haven't set any basic things after connected with battery. During the whole\hole process I haven’t hear any apology note from them. this one visible mistake they have done to me\my baby. Can we belive ramkay SE work?</SPAN>
  4. ramvignesh

    ramvignesh Amatore

    Messages:
    105
    Chennai
    Though has re-visits and follow-ups, Overall had a good experience @ Ramkay FIAT as all the issues/work has completed to satisfaction at the end of the day.
    Thanks to Ms. Suganya, Mr. Charles and Mr. Bala !
    The painting work has been done 3 times. First one as mentioned, the new paint looked dull. Second time, the new paint looked more brighter. Finally 3rd time, guided by the Paint supplier team, the new paint is in sync with the car colour.
    Anyways the painting work looks perfect now.

    Now, I have given my car (BNW Emotion MJD 2012 Model) for 2nd service. The noise and wiper issue has been reported now.
    The estimated total amount is Rs. 6500 + Tax which includes Engine Oil, and few filter replacements (oil filter, fuel filter, ac filter,)

    I thought it would be around 5000Rs. Is the above mentioned price is normal?
  5. vijays777

    vijays777 Regolare

    Messages:
    416
    Chennai
    Chennai
    Linea T-Jet
    HI Guys , this time i have given 4 th service to ramkay and they are charging around Rs 10,000 for it , which last time i gave my car VST charged 7500 (which includes all drain of oil and filling it up) . dont think this is good . even saying all major service have been done last time they didnt accept , and my car ran only 8500Kms from last service , the guy said its been a year u have given service so it will come like that only . what a pity he doesnt even knows fiat needs to be serviced once a year , As i am not in city , this is what if some one who doesnt knows abt car is getting paid
    Last edited: Jan 3, 2014
  6. Crazy Fiatian

    Crazy Fiatian Amatore

    Messages:
    109
    Chennai
    Chennai
    Linea 1.3
    Seems you are not in the city, try to get the scanned bill to see what are all the parts they changed or what are all the work they did for Rs.10k.

    Even I went there for some minor issues (finally it's not an issue) and along with that asked them to do water wash, they did a very poor job on Water Wash, for that they charged Rs.449/- including tax. For that price, 3M would have done a wonderful job.

    I provided those feedback when they called me for feedback call, but I felt like they didn't take it seriously, just for a namesake they called.
    1 person likes this.
  7. vijays777

    vijays777 Regolare

    Messages:
    416
    Chennai
    Chennai
    Linea T-Jet
    A whooping amount of 3500 Rs for labour charges for my tjet :( OMG , last time in vst it was 750 rs , so only it got up to 10000 rs
  8. Crazy Fiatian

    Crazy Fiatian Amatore

    Messages:
    109
    Chennai
    Chennai
    Linea 1.3
    It's way too much, I guess for each and everything they added labour charge separately that is how most of the service center guys are doing nowadays :(
  9. harry_1407

    harry_1407 Amatore

    Messages:
    172
    Chennai
    Chennai
    Grande Punto 1.3 90 HP
    I was seriously thinking about taking the tjet for my father but going by the service cost I am bit skeptical.

    Sent from my GT-I9100 using Tapatalk
  10. DRIV3R

    DRIV3R Esperto

    Spares are also costly atleast by two folds, when compared with the 1.4NA petrol.

    But then, there is the joy of driving pleasure. :)

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