Service at Ramkay Fiat Last month I had given my Punto 1.4 Petrol for paid servicing. I personally went to the service center to ensure that they note down problems faced by me. I declined their offer for pick and drop. I was allotted Mr. Mahesh as SA and made to wait for nearly 1/2 hour even though I reached their place in time. SA are more interested in recommending frills whose benefits are always debatable. In my case also the SA suggested I should go for a thorough interior cleaning and also anti rust coating inside doors. While I agreed for the interior cleaning which costed me Rs.1200/= + tax. After I reached my office I received a call from the SA mentioning that my car's Oil Sump needs to be changed as the thread on the plug is worn out. This is a crucial part and I agreed for the replacement. The vehicle was ready for delivery on the same day evening, but I decided to take the delivery next day. When I reached next day afternoon the SA took his own time to attend to me and I was made to wait in their lounge for more than an hour.While taking delivery the car which was washed was in a shabby condition. When I pointed out SA told sir, now you inspect and let me know the defects I shall set it right. I really got wild and said why did he say that the vehicle was ready for delivery the previous day itself and he should have inspected the vehicle before i arrived. The interior cleaning was a total disappointment the boot was not cleaned and every where there were finger prints of the wax. This took one more hour and in the meantime I asked for the replaced defective Oil Sump. The SA could not convince me why the thread on the plug in Oil Sump was worn out. He was saying it may be because of mishandling while tightening. I could not buy his argument. I insisted that they give me a note saying that the thread is worn out due to mishandling. Then finally after 1 hour arguments with CRM and SA they mentioned on the bill as "Oil Sump plug worn out". Then the ordeal started, I sent a mail to Fiat and after few days Ramkay Fiat sent a mail mentioning the same reason why it was changed (which I already knew). The complaint was closed by Ramkay Fiat. How can Fiat close a complaint without consulting me. I escalated and one more complaint was lodged. Now today that complaint is also closed by Ramkay Fiat without any resolution. I never expected this type service from Fiat. Being a die-hard fiat enthusiast we are made to suffer. Logically, the Oil Sump plug is removed at the time of changing of Engine Oil. Which means ideally it will be removed and re fixed once in a year if the running of vehicle is below 15000 kms. Customer Care executives on Toll Free number make lot of promises saying that we shall call you in two hours. But they never call and unless we follow it up, the case is closed unilaterally. I am keeping my fingers crossed for the escalated mail to Mr. Mangesh. As someone in this thread has mentioned SAs are more interested in getting the ratings rather than listening to us.