Got my 5th service done from Ramkay yesterday. So far, I had been a customer of Concorde Motors Kochi. Ramkay seems to bring a colossal change in worth ethics and customer care. I reached Ramkay at around 1130 AM after a lot of searching. Got lost on the Anna Salai flyover and GPS signal kept getting interrupted there. Maybe because of too many flyovers. The staff was courteous enough to guide me when I reached Lifeline Hospital (under construction; on the main road). Normally, Arakkonam to Chennai is a 90 minutes drive, but it took me three hours to reach Ramkay. Car was accepted within seconds as I had told them while making the booking that I will need the car back same day as I have to drive back to Arakkonam. Magesh was the assigned SA. He explained the service schedule and after checking service history, advised me as to what all was required to be done. I declined the 'wax polish' and told them to go ahead with the schedule. Magesh promised to deliver by 6PM. I left for some other works that I had planned. I came back to the service center at 5:30PM. The traffic on OMR is mind boggling. On one occasion I had to wait for 26 minutes on red light. On enquiry, I was told vehicle will be ready in 30 mins. AT 6:15PM Magesh took me to show the vehicle and explained what all work had been done. The spares/POL charges were around 5K and labor charges around 3K. Fully agree that labor charges are too high. Yet, I feel if the work is satisfactory, I won't mind it. Had it been a case where workmanship is extremely poor with sky high labor charges, it would have called for immediate action. Overall, I found Ramkay a place where customer is made to feel relaxed rather than rushed and harassed. The staff is confidence evoking and are ready to provide service politely.