Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Email:
crmservice@ramkayfiat.com
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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Re: FIAT Exclusive Service Center: Ramkay Fiat, Chennai

    Disappointed with the service from Ramkay. :(

    My car was with them for the 2 year and 4th paid service and was with them for 4 days and still they missed to replace all the fluids. Is it oversight or no knowledge on service schedules? I don't know. This is making me believe that FASSs are still far from perfection.

    More details here - http://www.teamfiat.co.in/showthread.php?p=187664
    Last edited: Aug 13, 2013
  2. DRIV3R

    DRIV3R Esperto

    This is disappointing. Just yesterday, I was called by them to give them a demo on how to use TFI. While discussing, a Ramkay person mentioned your TFI handle and asked who you were. I mentioned your name and said that even you are happy with the service part. But now, they have disappointed you! What fluids did they miss? Coolant or Gearbox or Clutch/Brake fluid? And what was the explanation given by them? Consistency is missing. If i were you, would have brought the roof down and made them change everything in front of me within the next hour and taken the car.
  3. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    They missed everything except the engine oil and the filters. The reason given was all fluid change is not part of this service schedule. That is when I lost my cool and asked if they wanted me to teach on the Fiat Service schedule.

    What is more annoying is that the SA clearly mentioned to me that they will change engine, transmission, brake oil and coolant in this service when I left the car with them last Friday.
    Last edited: Aug 13, 2013
  4. DRIV3R

    DRIV3R Esperto

    Biggest blunder! Ramesh, these fluid changes will hardly take an hour. Take couple of hours off work and get it done under your supervision.

    I can't fathom how the job card was approved! I remember them giving you an estimate for all fluid changes too, right?
  5. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Yes. They did. I don't if they really paid attention on the job card during the service. But, the moment they realized the mistake they immediately promised me that they will pickup, replace the oils and drop the car tomorrow even without my insistence.
  6. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    Agreed. Earlier, my Linea was serviced by Concorde Motors at the subsidised rates. Now, not only the costs have gone up north, the service standards have fallen to low level. FASS have found innovative methods to charge the customers like consumables, which Concorde Motors did not charge me at all in any one of the 5 services. Concorde Motors used to reset the service reminders on their own. Having habituated with this luxury, I did not check the service reminder while taking delivery of my Linea after the sixth service at Ramkay FIAT. Later, I was shocked to see that the service reminder was not reset and drove back to Ramkay FIAT just to get it reset. :( Please check if they have reset the service reminder in your Linea.
  7. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Re: FIAT Exclusive Service Center: Ramkay Fiat, Chennai

    Just called the SA to check how is it going to be planned. He told me that he will call back once he reach the service center at 10.30 AM. I can't drive to them today as I have multiple tasks at my office.
  8. Srini

    Srini Regolare

    Messages:
    468
    Chennai
    awesome - hats off to Ramkay..

    - - - Merged Post - - -

    swapping the tyres should not be done for FIAT's it will not solve the issue.
  9. testdrive

    testdrive Amatore

    Messages:
    149
    Chennai
    #4 i have missed to post
    4) i got feedback from friends as enginge tempreature show high. after 2 or 3 KM riding it shows in 90 degree. i asked Ramkay to verify they said its is also normal. Is this fine ?

    soon i will post other details. But still my vote goes to TAFE for engine bay cleaning during my 1st service..
    Last edited: Aug 14, 2013
  10. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    No return call from the SA of Ramkay yet. If I don't receive an update by this evening, I may have to talk to their CRM.

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