Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Email:
crmservice@ramkayfiat.com
Website:

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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Right. In most cases they would be from independent workshops only. When I got my key (both car and home key) locked out in boot, I first tried to reach TAFE that time. They suggested me to call RSA first and if they don't help, they will try to send their mechanic. And I then called RSA and an independent mechanic was sent to my home to retrieve the key. RSA did work well that day.

    In this case, if you have called RSA, they would most probably try to connect you with the nearest FASS. If the FASS is not ready to send any mechanic, the RSA would have arranged a towing truck to take the car to the nearest workshop.

    To quote another incident, I was driving on the Pallavaram-Thoraipakkam 200 ft road last Saturday and got to see a broken swift in the middle of the road with a lady driver standing out and talking on the phone. I stopped immediately and went near the car to find that the front tyre has burst. I saw the jack was positioned wrongly and it was also struck. On enquiry, came to know that she is trying to reach out to MASS helpline but they are unresponsive. An independent mechanic who went by that side tried to replace the tyre and he has messed with the improper positioning of the jack. I thought of taking mine and helping her out and by that time the same mechanic came back to the spot with another jack. I then left the spot. This happened within city limits and still MASS didn't respond to a customer.

    Ramkay has indeed done a laudable job.

    - - - Merged Post - - -

    No Naveen. No mechanic from other than FASS will be allowed to work on the mechanicals of the car by RSA.
    Last edited: Aug 12, 2013
    4 people like this.
  2. naveen2cool

    naveen2cool Superiore

    Messages:
    649
    Chennai
    Thanks for the clarification Ramjn.
    So, RSA are just like an ambulance service in case of emergency. They don't perform complicated surgeries on the spot.
    1 person likes this.
  3. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Re: Awesome Response from Ramkay Fiat

    Yes. You got it right. They will replace tyres, open the door if keys are locked out and if the car is not motorable, a towing truck will be arranged.
    2 people like this.
  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    One important difference would be, normally, FASC will charge for its service. RSA (if taken) will be free of cost and even taxi and some other benefits will be free (based on terms and conditions).

    On topic, :up excellent to see Ramkey's effort to put faith in Fiat. These efforts will certainly help to create long term bonding between owners and service centers.
    Cheers to chennai owners.:drinks
    4 people like this.
  5. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    Another satisfied customer of Ramkay FIAT. Hats off to Ramkay FIAT for serving their customer going all the way for 85 km. :)
    1 person likes this.
  6. This positive experience has sort of sealed it for me to know whom to call when I have any problem with my Fiat. Ramkay rocks.
  7. testdrive

    testdrive Amatore

    Messages:
    149
    Chennai
    Last Friday I had my 2nd service with Ramkay. Total bill 5419.00Rs. Service is good. still following items remains same.
    1) Steering vibration at ideal – ANS is “its normal”
    2) steering feels heavy after speed over 80 – ANS “its normal”
    3) right pulling issue –ANS “Its normal but i found this issue when i back to home”</SPAN>
    I have planned to check this with RDC </SPAN>
  8. naveen2cool

    naveen2cool Superiore

    Messages:
    649
    Chennai
    For pulling issue, try swapping the front tyres left to right and test. This solved my pulling issue
    1 person likes this.
  9. DRIV3R

    DRIV3R Esperto

    Re: FIAT Exclusive Service Center: Ramkay Fiat, Chennai

    Solved mine too. Also check if the road is not banked. Try this pulling issue on a flat road.
    1 person likes this.
  10. You should probably try doing the alignment at another place to ensure whether the readings Ramkay got was accurate.

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