Ramkay Agencies - Chennai Ranked #8 of 37 Service Centers

4.5 from 2 reviews

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Email:
crmservice@ramkayfiat.com
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Address:
Plot No.134,Estate 1St Main Road,Developed Plot.,Perungudi Industrial Estate,Perungudi Chennai, Tamilnadu 600096 India
  1. My car is back from service station yesterday evening. Service experience with Ramkay was Excellent!

    Still the place is not completely functional. Body shop is coming up in a weeks time.

    I had three issues, Rear bumper misalignment due to small accident, Rattling noise from rear left corner, One more rattling from rear shocabsorber side.

    Service Experiece:

    Booked appointment for yesterday. Went there at 9.15AM, received by receptionist with a flower bouquet and SA named Magesh directed me to the customer lounge. Details have been filled and we moved to the car to note down the issues and take inventory. After noting down the points i mentioned, he told me he will give me a call in 2 - 3 hours time about the progress. Since the place is 1 km inside from main road they offered me a drop to the main road in Linea:)

    As promised i received a call around 12pm stating all things have been sorted out and car has been checked by him. To my suprise they also replaced rear left window motor as it was making some noise under warranty (I forgot to mention this problem to them). After tht i asked them for moulded mud flaps and the stock was available and they replaced in immediately.

    Delivery: I went to showroom at 6:15 pm and my car was ready with washing and cleaning done. SA asked me to test drive the vehicle. The access road from perungudi to the service station is a boon to test the rattling noise :) I was sent with the service guy and to my suprise the ratting noise and the bumper issue has been sorted out completely and there was small noise coming and they addressed it immediately. After which i paid the bill and since it was fisrt time i went there they gave a small gift pack from nuts and spices.

    Overall the service experience was excellent. Let us hope that they maintain the same in the future. I am getting my cousins car for service this saturday(4th service)
    9 people like this.
  2. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    ^^ Excited to hear this raajravi17. I wish Ramkay continues this good work. Soon, I am planning to visit them for the 2 year service for my Linea. :)
    1 person likes this.
  3. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    I called Ramkay FIAT service a few minutes back and enquired about the availability of auxiliary/accessory drive belts and timing belt that are required to be changed at 60 k km/4 years. The lady at the other end of the line took my contact number and assured me that she would check and call me back. She did call within 5 minutes and told that while auxiliary/accessory drive belts are available, the timing belt is not. They would order for the same and she would inform me as soon as it is available. I told her after I receive that vital information, I might book for the sixth paid servicing of my Linea. She also informed me that they are not taking any cars for tomorrow and the day-after [Thursday and Friday].
    1 person likes this.
  4. naveen2cool

    naveen2cool Superiore

    Messages:
    651
    Chennai
    owww! Ramkay is starting with a bang!:car
    2 people like this.
  5. jackharrisw

    jackharrisw Amatore

    Messages:
    146
    Chennai
    Oh..Some good news for FIAT owners finally.Wish Ramkay all the best with the same level of service for all the customers in the days to come.
  6. avnsiva

    avnsiva Amatore

    Messages:
    140
    Chennai
    Just called Ramkay to get my linea checked for Clutch and Glow plug warnings. They are fast and responsive. Once I spoke, another lady called me back and asked me to bring my car on Monday morning. Unheard of such experience with FIAT since I bought this car....
    2 people like this.
  7. bsrej

    bsrej Amatore

    Messages:
    227
    Chennai
    Chennai
    Linea T-Jet
    So things are changing for FIAT, at least with Ramkay. I got a message from SA today and he invited me for their inauguration which is happening on Friday...
    1 person likes this.
  8. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,327
    Chennai
    Linea 1.3
    At what time they are going to inaugurate? Are you going to go there?
  9. bharathj85

    bharathj85 Regolare

    Messages:
    370
    Chennai
    Visited Ramkay today and first impression was its big in space and the SA's and mechanics are not well experienced. I went along with two of another fiat friends with thier punto's.

    One of my friend had noise issue and wanted to rectify the same but ramkay TD the vehicle for a long time but they were unable to find out the issue, they tried their best to find the same but unable to find out the issue but the actual issue was wheel bearing noise which was identified by Tensing and co at RDC but the same was not done at Ramkay. Big thumbs down to ramkay as they dont have experienced SA's and the mechanics & SA's are mostly from ECR concorde which has got the worst feedback for its service.

    Saw a Palio 1.6 stile sports being washed and i immediately enquired for the cost of fuel pump for palio gtx as i needed one for my S10 and the next moment the question he asked was is it petrol or diesel:evilsmile and i was spelbound by his question and was not willing to answer his question but i said it was petrol.

    I happened to see about 10 hydraluic lifts and enquired its capacity to one of its SA's and he replied it was 1 ton capacity then my next question was does it have capacity to lift JEEP's and his answer was it can lift anything then he asked me which JEEP. He taught that i was asking him about Mahindra's and then i said FIAT is going to come up with its own JEEP brand and he was speechless. Guess he doesnt know what we were talking about.

    RAMKAY pls educate your SA's and mechanics about the products that FIAT have manufactured in the past and in future.
  10. bsrej

    bsrej Amatore

    Messages:
    227
    Chennai
    Chennai
    Linea T-Jet
    The event is in the evening.. I am not going there on friday, planning to visit the showroom on saturday after noon.
    Last edited: Jun 26, 2013

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