Oblue 1.2 Punto Dynamic: Second service at Oberoi Cars, Noida I don't have my own thread, string or a rope, so the service report finds its way up here, probably the best place for all things PUNTO. PROLOGUE: The car was delivered on 29th Feb'12. the first service was done in August 12, and I started receiving calls from Oberoi Motors early Feb onwards for the second service. The car drives extremely well, has never let me down, gives me very good mileage and had run 9700kms till the second service/1 year. The reason why it is a petrol. Now, there are 2 Oberoi outlets/ASS in Noida: one in sec 1, which is a fairly large but overcrowded facility. They have lots of people, human resource, as we put it. My analysis of the resource breakup: 1) 30% : well dressed ladies, as CRMs, telecallers, executives of the nth kind, etc etc 2) 50% : SA's, what advise they are supposed to give, I am not too sure. Not receptive towards receiving advise as well. A perpetual "busy as a bee" halo around them. 3) Unskilled workforce: 19%, the description says it all, eternally confused, but surprisingly, VERY SINCERE. 4) Skilled workforce: 0.5%, again BUSY and SINCERE, vaguely knowledgeable but they try to think. 5) 0.5% : Top management Extremely crowded, drivers, owners, guards, happy cars, new cars, broken cars, mangled cars...not my place. Sector 63 on the other hand: cosy little place, all people seem to be extremely courteous, I have received very good service and attention all the time, every time. (Now, screws ups are part and parcel of owning FIATS, for which, a forgiving soul that I am, I have never bothered, except that I needed revisits. The issues were finally resolved) There is Mr.Gopalan, seemingly permanently stationed here. The place to be and it is only 2kms from home. I had fixed an appointment with "Haribal the SA" and reached the place at 9AM sharp. It was 23rd February. The workshop timings were from 0930 till 31st march, due to harsh winters here. So even as I waited outside, Mr.Gopalan drove in. He greeted me and we exchanged pleasantries and was offered a cuppa. Being a Bong and raised on the best of the shoots from the hills, it is tea made "outside of my kitchen" that I avoid. So I had to politely refuse. But the discussions went on without the fiery cup of tea. Gopalan ji was relieved that it was just a scheduled 2nd free service and nothing serious. Haribal arrived soon after and the job card made, minor issues explained and lo and behold! SIDINDICA arrives in his red Punto. Good I thought, at least the boredom of a typical service day would be over. Now, Mr Gopalan, was kind enough to offer us both, free access to the workshop. he himself asked us to be near the cars while it is being serviced. There was really no need. I could see from the glass partition that it was going on well. I had asked Haribal to use the 4 liter can of SELENIA and not loose, but I saw the mechanic fill oil from the loose drum. I raised the point and he promptly drained the oil and refilled with a 4L jar. 800mL was returned to me. The service was soon over, I had opted for an underbody coating, but Haribal insisted that we take a test drive with the lead mechanic. We did that, and I felt all issues except the seat rattle fixed. we came back to the ASS and the car went for underbody coating. From BARDAHL HOEC. This is a total SHAM. They use a treatment which comes in a can worth 950MRP. They use some of it and some diluting agent, fill it in a sprayer, hastily coat the underbody and voila! It's done they say : 2000rupees down the drain. This is managed entirely by HOEC staff. Buyer beware. I should have checked, when Haribal suggested it. I had my laptop and 3G data card, but laziness claimed a hefty toll. The washing was done soon after, a fair job. I proceeded for the invoicing and guess what: their POS terminal doesn't work! I asked the lady to show me the invoice, and there was a glaring mistake: they had VATTED the oil twice and it came to 2400 INR! After the correction, it was much less! It seemed to be a manual error. Done, me and Haribal drove to the nearest ATM to withdraw cash and settle the bills. Sidindica had vanished when I returned. I prepared the gatepass, marked all well in the feedback report and drove off. The bill as follows: 1) oil filter 179.82 2) air filter FIRE8V 210.53 3) FUEL FILTER 450.88 4) WIREMESH FILTER 174.56 5) ENGINE OIL PTL4L 1929.83 6) BRAKE CLEAN 450 7) ALIGNMENT FOC BARDAHL TREATMENT FOR UNDERBODY WAS A VOLUNTARY WASTE, 2357/- Rest seems OK. Now, shocker : when the 4L oil can was returned, it was SELENIA WR 5W40 for diesel which was filled instead of SELENIA K. Now I had gone through this thread, and I thought of sticking with it, several ratings match or overlap. The car runs as usual, no signs of stress or whatever. The clutch is smoother, mileage as good as it can be, a happy car. But EPILOGUE: There is an issue which has sprung up. It will require multiple visits, I need to "Fix It Again Tony"....I know, but, that is another post, elsewhere. It will also prove, again, what FIAT build quality means, with pix and testimony form a fellow enthusuast in the car as the incident happened. Thanks for being patient. Is there a word limit for posts?