Metro Motors - Ambala Ranked #6 of 37 Service Centers

5 from 2 reviews

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106, Railway Road, Ambala Cantt, Ambala, Haryana 133 001 India
  1. vIjAy_kHaSa

    vIjAy_kHaSa Esperto

    My Speedo had stopped working on Friday, so called Metro Motors Ambala on Saturday. Both Joshi Auto Chd and B Dass Pkl had refused taking car in as they didn't have required spares to carry out repair.
    Sales Deptt Recep :- Sir How Could I Help You
    Me :- I have a linea and blaa blaa and I called to inquire if Vehicle Speed Sensor is in stock
    Sales Deptt Recep :- Sir please wait while I transfer your call to Service Deptt.
    Me :- OK
    Service Deptt :- Sir How Can I help you
    Me :- I want to inquire about stock of Vehicle Speed Sensor for Linea Diesel
    Service Deptt :- Sir the person heading parts inventory have left as it is time of closing. Please give me your contact no and name and I would inform you on Monday about availability.
    Me :- Gave the details.

    True to the words of receptionist I received a call from her stating that said part is in stock and I can send the car anytime I want. ( Frankly speaking I was surprised when I received this call. In Tata ASS I had to call back numerous times to check on part availability was always given false promises by Joshi Chd that we would inform when parts become available)

    Left from home at 11:30 AM. Had a very strange ride, sometimes the odo would indicate 0 km/hr and sometimes above 200 km/hr.
    Reached Metro Motors around 12:15 PM. Parked in front of Dealership. Security Guard comes and greets me and ask If I want to go to Sales Office or Workshop. I said workshop, he promptly says sir the entry for Fiat is from backside take right after that Bus. The road was very narrow and full of pot-holes (It's temporary gate) I reach the backside and drive into ASS. Mr Amit comes and greets me and asked what is the problem with car. I explained the problem and straight away the car goes on the lift. Technicians dressed in grey and red cloths with FIAT logo comes and have a look, the silencer was too hot and they left for the car to get a little cold so that they could access the sensor etc. They again came back after lunch and started work. Opened Sensor and gear to see what problem is. According to them Sensor is working fine as there is no error noticed and problem is with gear. They replace with a new one and still speedo doesn't work. Tries 2-3 times and gives up and says the problem is with internal plastic gear and gearbox have to opened to replace it. I ask about estimate and gave them a go ahead. They say it would take approx a day as full gearbox have to be dismantled and re-fitted. I say change the clutch set too at same time. They agree and start working. I ask if I could get the delivery today itself, they say it's difficult but we would try our level best to get it ready by today itself. And full team of Fiat technicians start to dismantle car part by part and one man gets all required parts from spares deptt. When they drain the old oil from gearbox they show how bad it have become and have to be replaced. I ask If oil can't run 60k kms then why Fiat recommend 60k interval they say it is due to water mixing with oil you must have drove in deep water logged area. I said yes I have done that many times this monsoon, mechanic recommends to get oil changed after every monsoon if you drive in water logged areas. I said OK. They again start working and get the gearbox down from car and dismantle it completely and show me the part that had failed(made of plastic and tooth had got plain). They say it is the first time they are seeing something like this and some cars have done 1.5 lacs and more without any failure. They put in new part and start fitting gearbox parts together after washing them. It was 5:30 PM and I ask I would get delivery today. Sir don't worry we would give delivery today itself even if that means working for extra time. I said thank you and very nice gesture from all of you. By 6:30 PM everything was put back in car with new oil and clutch set and it was time for a TD. So off we went to NH-22 and had nice and long TD and the speedo was working as it should. They ask if there is any other problem in car, I say the air filter Assembly nuts have gone free and sometime opens when driving. They check and say that it have to changed Should we do it. I gave a go ahead and within 5 mins all done. Thanked all the mechanics for the real hard work they did to get the car ready in such small time.

    Asked for the final bill and it came to 11,140/-.
    Details of Parts replaced
    Part No Descp Qty Amount
    0007754074 Speedo Gear 1 364.04
    0059116565 Clutch Sleeve 1 537.20
    0055209807 Clutch Pressure 1 2266.66
    0055226971 Clutch Plate D 1 2266.66
    0046401452 Gear 1 326.49
    NPN234 ANA BOND 25 35.25
    0059064057 Air Filter ASS 1 1470.77
    0059064670L Trans. Oil SYNT 1.8 lt 792.00

    Parts Total 8059.07
    VAT @ 12.5 % 1007.38
    S/Charge @ 5 % 50.37
    Total 9116.82

    Labor Charges 1800.00

    G Total 11139.30

    Overall I am very satisfied with their work and gave them 10/10 on feedback. This is the best service I have got in past 3 years of owning a Fiat. The mechanics looked completely trained and they were confident about what they were doing. All the people had positive approach and not chalta hai attitude. I had been begging Joshi to replace air filter assembly from 6 months but they didn't seem interested at all and everytime I went their they had a new excuse. Metro Motors replaced it even though it was well over their official closing time.
    Last edited by a moderator: Mar 26, 2013
    12 people like this.
  2. Gaurav Chakraborty

    Gaurav Chakraborty Amatore

    New Delhi
    Great..!!!!Really if they treat customers like this in future in all fiat xclusive showrooms nd service centers...then future is bright for fiat... :D
  3. prakhar_lfc

    prakhar_lfc Superiore

    Bhubaneswar, Odisha, India
    Bhubaneswar, Odisha, India
    Linea T-Jet
    Re: Fiat Exclusive Service Center Metro Motors Ambala

    We are planning to get our Jet serviced from them next week. Your experience certainly is confidence inspiring, hopefully they will take care of the Jet nicely.

    We were also not satisfied with Joshi's service.

    Sent from my MZ601 using Tapatalk 2
  4. Akshay4384

    Akshay4384 Superiore

    Not Surprising For me Vijay.
    I am extremely satisfied with their service.I know each one of them personally now,their head mechanic Rajeev is very knowledgeable.
    Here are a few pictures i clicked,when i went there for steering tie rod replacement.
    I was out within 45 minutes,after clearing the bill.

    photo 1.JPG

    photo 2.JPG

    photo 3.JPG

    photo 4.JPG
    4 people like this.
  5. vIjAy_kHaSa

    vIjAy_kHaSa Esperto

    Akshay yes indeed the head mechanic is very knowledgable and know you and your Linea and TFI too.
    1 person likes this.
  6. speedJet

    speedJet Superiore

    On a scale of 10, I would give Metro Motors Ambala a rating of 11 out of 10. Yes !!! 11 out of 10 to Metro Motors and my rating to NCR dealers would'nt even cross 5 out of 10

    I have interacted with almost all NCR dealers, but the experience with Metro Motors Ambala was pretty different. I guess they are in car business since 1935. And yes, full marks to Jotinder for introducing me to Metro Motors, Ambala
    Last edited: Mar 26, 2013
    5 people like this.
  7. nkapoor777

    nkapoor777 Regolare

    New Delhi
    ^^ Amar: You went to Ambala for the service???
  8. speedJet

    speedJet Superiore

    Kapoor sahab, I bought my Jet from them!!! The way they had maintained the Jet was just amazing - I have experienced almost all dealers in NCR during sales and these guys provided amazing service during the delivery: they went the extra mile to keep me satisifed :) . I am yet to do my second service and may plan to visit them if NCR FASS is unable to satisfy my Jet


    Since these guys have showroom since 1935 (as far as I remember) they are pretty experienced. The current owner is an educated guy who would be in his early/mid 30s
    Last edited: Mar 26, 2013
    1 person likes this.
  9. J Ravi

    J Ravi Esperto

    After seeing so much of appreciation for Metro Motors, Ambala, I will get my Linea checked there in September 2013 while returning from Leh. :)
    2 people like this.
  10. Akshay4384

    Akshay4384 Superiore

    Yes you are right:)
    They have been in this business since ages.
    The service was excellent even before the split,just that Fiat's were serviced along tata Cars.
    It just got better after the Split up.
    Their Service for tata Cars is exceptional as well.
    Almost 2 years since we got a Tata Nano,we havent paid a Single penny on it,apart from fuel and Insurance,and this includes the pick and drop,when it refused to start twice due to a wiring issue.

    - - - Merged Post - - -

    And One thing Service advisor amit told me over a casual chat,they are servicing old cars as well.
    Few weeks back they did Service and repair Job on a Siena Weekend TD60,but it is subject to availability of parts.

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