KVR Fiat, Kannur, Kerala Ranked #17 of 37 Service Centers

5 from 1 reviews

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kannur@kvrfiat.com
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Address:
Edapally - Panvel Highway, Near SN College, Kizhuthally Kannur, Kerala 670101 India
  1. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    I had been to KVR FIAT, Kannur last week, to resolve an issue that KHT, Bangalore, failed do diagnose. I have long been facing a knocking noise when going over rough roads. Somehow, I always felt that the noise came from the right rear suspension. But I was wrong. This time during the trip home, I decided to try the FASS at Kannur and see if they can fix the issue.

    The front right wheel was slightly wobbling and making a knocking noise when going over rough roads. Since I didn't want to play around with this, I started calling the KVR FIAT as soon as I reached home, but nobody responded probably because of the continuous holidays on Oct 2 & 3rd. I feared whether they will attend to my car if I go without an appointment on 4th, Saturday, but decided to go to KVR, which is 60 KMs from my place, and I had no other option.

    I reached the SC at 9.00 am, and was received by the CRM, Shidhin Lal. I explained the issues to him and he immediately agreed to look into the issue. Without taking much time, they identified the root cause for the noise and wheel wobble issue - the inner tie rod ball joint (RH) is gone and needs replacement. To add to this, the lower arm ball joint boot is torn, resulting in mud entering the ball joint. Felt a little bad that the boot alone cant be replaced. The lower arm itself needs to be replaced. Decided to replace both, along with brake discs and pads, for total bill of 10k. The work that started at 9.30 was completed by 12.00, which included the following:
    -Tie rod replacement
    -Right lower arm replacement
    -Brake discs and pads replacement
    -Tyre rotation & Alignment
    Maintenance expense this year was a little higher. But once the work was completed, the car is back on road, smooth and silent as it used to be.
    Service experience from KVR FIAT was excellent, nothing to complain. All parts were readily available. I have a feeling that labor charges were less. The technician who worked on my car seemed to be from the old school. He had worked in an automobile workshop for 20 years in the Middle East, came back and joined KVR TATA-FIAT SC. When TATA and FIAT separated, he opted to continue with FIAT. The CRM has been with FIAT for over four years.

    Will I visit KVR FIAT again?
    Yes. I would plan to get all the service work done during my trips home.
    nkrishnap, rejin_r, jumu and 2 others like this.
  2. rejin_r

    rejin_r Amatore

    Messages:
    87
    Chennai
    Punto Evo 1.3
    Hi @fiatlover Nice to hear your positive response about KVR Kannur. I have ordered my punto from KVR Kannur, which will be delivered on Thursday. I was feeling like lost in maze as I couldn't find anyone from Kannur on TFI.

    Mod Note: Kindly do not use sms slang and type like this... please refer to the TFI rules in the announcement sub forum. Thanks.
    Last edited by a moderator: Oct 14, 2014
    fiatlover likes this.
  3. B40

    B40 Novizio

    Messages:
    26
    Navi Mumbai.
    Maharashtra
    Grande Punto 1.2
    You guys are lucky. I been having a weird starting trouble,In cold engine my punto 1.3mjd starts like a butter smooth but give my baby a 10km drive and it never starts. Had to crank more than 5 times to keep my engine purring. Last service they said frier motor in my self start motor was replaced. But in vain. The problem still exist.Finally they decided to change the self starter. Now they dont have stock. I need to wait for a month. living on hope. Sadly Mr Varun and shidhin lal the stalwarts has bid Adieu. And No credit Cards accepted. Just cash.
    Last edited by a moderator: Jan 4, 2015
  4. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Same symptoms occur when the battery is dying too. Did you check the battery? How old is your car? Did they confirm that self starter is the culprit? Waiting for a month to get a spare part is unheard of in recent past. Send an email to service@FIAT India.
    prabhjot likes this.
  5. B40

    B40 Novizio

    Messages:
    26
    Navi Mumbai.
    Maharashtra
    Grande Punto 1.2
    Got my Self Starter replaced. Free of cost , Two weeks Back. Thanks to Ashwin. My battery is brand new. Its just one year old. Still the problem exists. Can any one help. Just cant find the mistake. Loosing confidence to drive.
  6. subhashmv

    subhashmv Timido

    Messages:
    13
    India
    I have visited this service center 2 times, and my car for 3 times :)

    First visit was in 2nd week of April (within a week after delivery), because of "thud thud" sound from front wheel/suspension. They said its a known issue in some series, the link rod were not tighened properly. They tighened link rod using a torque wrench, and issue is fixed.. just 10 minutes including test ride.


    Second visit was on October 10, 2014. Problem was "Check Engine" message displayed soon after a truck speeding through water clogged road poured the mud water over my cars.

    The error code was for problem in fuel system, but they checked and found everything perfect.
    Just erased error and started engine, no warnings displayed till now.

    Third time my car was taken by KVR by the mechanic, who is also my friend and schoolmate.
    This time central locking was not working... this is again a known issue in punto. Replaced the faulty part under warranty, and everything is perfect till now.

    My experience so far is good, and + my friend is a supervisor at KVR.
    prabhjot and B40 like this.
  7. B40

    B40 Novizio

    Messages:
    26
    Navi Mumbai.
    Maharashtra
    Grande Punto 1.2
    Can you help me out in my starting problem. ...Do you know Varun?

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