KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

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Email:
servicemanager@khtfiatcaffe.com
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Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. adit

    adit Regolare

    Messages:
    463
    Bangalore
    oh...that was put by me :) faced a problem of manipulation recently .... sad 2 say this customer was trying 2 pay off a mechanic to do other works without getting billed....
  2. svvickky

    svvickky Amatore

    Messages:
    139
    bangalore
    Yeah I have seen this happen once too. But to get the service done ahead of people waiting.
    It was during my first visit to KHT and one customer dropped in around 3-4 pm and wanted to check the underbody of car or something. He just caught up the mechanic outside near cleaning area and tried to sneak in some money.
    But the mechanic flatly declined it :)
  3. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    Then I think the notice must read "No Tips please" :)

    The "Do not enter" notice was bit disappointing. However, I do understand that I shouldn't be disturbing the routine tasks of a mechanic and I don't stand right next to my car. But, stand and watch at a place inside the workshop where it's safe for me and see to that I don't disturb others too.

    Anyway, thanks for clarifying :)
  4. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    Imagine 10 more customers having the same notion and standing there. See the mess now ;)
  5. bbllaazzee

    bbllaazzee Amatore

    Messages:
    83
    Bangalore
    Post my spark plug issue which I post here in the forum, gmservice@kht has stopped responding to my queries, my Punto friend who was supposed to buy the alloys on offer from KHT did not buy as he did not hear from me and I could not respond as I did not hear from KHT. Looks like feedbacks are sometimes not good to give, neither me or my friend got benefited nor KHT!
  6. DRIV3R

    DRIV3R Esperto

    Similar thing happened to me as well, posted some feedback about spares 'sold' at the caffe, the proprietor just ignored it. (I had posted some not so good feedback for KHT before)
  7. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    @bbllazzeee: No offense meant. But how could you be so sure about Vecto. Even they could have taken you for a ride? :)
    Did you demand to show the replaced spark plugs at the time of taking delivery? If so, they could have randomly pulled out spark plugs from a dump removed from different cars.

    The engine diagnostics should have reported an error if that is the case. Wouldn't it?

    Hmmm.. these posts are not encouraging my planned yearly service @KHT:confused1
  8. bbllaazzee

    bbllaazzee Amatore

    Messages:
    83
    Bangalore
    No Problem. My only concern was that I could not have run 5k Kms with a burnt spark plug and this is not my first car to drive, so I know how it is to drive a misfiring engine. I doubt Fiat being a modern engine will even start with just 3 cylinders firing. I am not claiming Vecto is good, atleast they did not mess up with the replaced items that they returned to me. Also for every single part they replaced, the SA(Vecto) called me and ensured that I say "GO" for the replacement, which is not the case with KHT. Rather the Vecto SA took additional effort to go through my car service history and recommended that I change the Brakes only the next service as my yearly usage is low (which is very good and not seen with Concorde as well).

    I trusted that the spark plug inside the cover was good so did not bother to check, since the rest 3 were looking ok and I was already delayed for office. So to clear my assumption of being taken for a ride (SA claiming to have replaced the spark plugs without asking my confirmation and charging for it), I opened it and was shocked. Due to this I am not able to trust if the SA did change the rest of the parts or gave it from the dump yard.

    Btw, I expected basic courtesy to ensure the customer is given enough information, just placing a 10 point system in the reception and asking the customer to mark 9/10 in the feedback is not going to help. Is it expected from the customer to check all the parts replaced or does the SA take enough effort to show the replaced part? How educated do you think each car owner has to be in car servicing?

    I assume the OBD would have reported(I use Bluetooth OBD and Torque on my mobile), rather I would expect the check-engine light to come up as part of the routine startup check or even after a crank. I also regularly check with USB OBD to see certain statistics of my engine (we FIAT owners take very good care of the car).

    It is possible they might have taken it from the dump and given it, instead they could have mentioned that they misplaced it and give it during the next visit or courier it (it might cost them 100/- to do local courier) as a courtesy and for their mistake.

    I went to KHT based on the feedback here and adit being active in the forum, so there was some trust, even though KHT was far from my current house. But not sure if all these were really worth it, more than the money, it is the mental stress that takes a hit, as we love our car.
    Last edited: May 20, 2014
  9. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    From your previous post, it's clear that there is some confusion in the spark plug replacement. You mentioned the mechanic said "no replacement" but SA gave you 4 spark plugs and charged you for it. You should have immediately asked for the job card and verified the work undertaken.

    Either KHT has "over-charged" you for the parts that were not replaced or they have failed morally by giving components that doesn't belong to your car. Clearly Business reputation is at stake and I'm forced to re-consider my service booking.

    KHT must have taken convincing steps to solve the problem. Not responding to emails is equivalent to saying "I don't care".
  10. bbllaazzee

    bbllaazzee Amatore

    Messages:
    83
    Bangalore
    I am not concerned about over charging, as there is no standard for labor charges across the service centers, so somewhere or other we end up paying. For me I would like the SA to be accountable for the work he has undertaken. I would expect the SA to take the Job card and show me the replaced parts, services done, etc. rather than generating the bill and taking signature. I was just asked to go for a test drive, that too hardly 200 meters and the mechanic who came with me did not allow me to take it to the main road and asked me to go back, what will one do with such a test drive, it is just that they need to do a tick mark on the items. Also SA to be educated enough of the service being done, rather than claiming, "that is how it is".

    Btw, I am not for or against any service station, just voicing what happened to me and others might have different opinion or experience with different service centers. I would expect every customer to get fair treatment in all service centers.

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