KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

Telephone 1:
Telephone 2:
Email:
servicemanager@khtfiatcaffe.com
Website:

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Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    IIRC, 100% feedback system was in place when serviced by TATA, wherein the service manager will literally plead you to give good feedback rating. Now I feel it's become random with FASS. One issue could be due to DMS. I could see Fiat service centers struggling with the DMS going offline often.

    The email ID given by Adit is for his own company's feedback. Either his mailbox is flooded with so many emails or he is too busy to respond :)
  2. adit

    adit Regolare

    Messages:
    462
    Bangalore
    well not really... we r still facing an issue with the internet there so getting the data from the DMS online which is uploaded by the sales once the car is delivered is becoming a challenge...

    and my email is for honest feedbacks which i can rely on to make necessary changes and take corrective action to improve the service given to customers...you are free to mail me even for booking services i don't mind :)

    - - - Merged Post - - -

    unfortunately no one wants to mail me :( ... my mail box is never flooded :( .... but yea i prefer a first hand feedback of actual experience for the reason stated above :) and if i am busy its busy working towards the dealership business only :)
  3. Anup

    Anup Regolare

    Messages:
    309
    Bangalore
    Bangalore
    Grande Punto 1.3
    May be the cleaner wanted a career change and got inspired to go to the South Indian Hotel after looking at the Center Fruit Adv.</SPAN>
    :evilsmile
    Last edited: Feb 11, 2014
  4. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    I have emailed you on Jan 26th regarding some issues (honestly :)). Hope your team has received the feedback.
    Last edited: Feb 11, 2014
  5. adit

    adit Regolare

    Messages:
    462
    Bangalore
    emailed me or my team ?
  6. pdydeva

    pdydeva Regolare

    Messages:
    444
    India
    emailed adit _ morzaria AT khtfiatcaffe DOT com. Hope it reaches you.

    I have forwarded the same mail again.
    Last edited: Feb 12, 2014
  7. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    There was no feedback form or call after I completed 60k service (Aug 2013). That was when the FIAT only system was not yet ready. I mailed all service details to FIAT because I didn't want surprises later saying "service was not done on time" etc. I received confirmation from FIAT that service record has been updated to reflect the most recent service details. Two months :eek: after that, I received a feedback call on service quality from FIAT. May be, they thought that I take sufficient time to check for any issues. :)

    During TATA days, there used to be a feedback call after a week from the SC, and then from FIAT. I think FIAT used to rate TATA service quality. FIAT now seems to have too much confidence in own service quality, which is fine. Even then, they must seek feedback from customers. Because believing that you are perfect will be the end of improvement or scope for it.
    Last edited: Feb 12, 2014
    1 person likes this.
  8. sachi

    sachi Timido

    Messages:
    10
    Bangalore
    I just got my Punto 2nd paid service done on 11th of Feb from KHT motors and I am really delighted with the service provided by them. Each and every complaint of mine, however small it was have been attended and fixed sincerely. I also observed one good thing here is that the service executive will not push you to get some unwanted work to be done which was common during my earlier service days with Prerana now vecto. The service advisor, Satish was prompt in taking notes of all my complaints, suggesting few repairs which could wait. The service estimate provided to me was also honest and in match with the final service bill cost. He had been calling me with each service stage getting over so that I will be ready to take the car delivery. To be honest, I have never felt soo good driving my car after the service. Now I have no regrets in giving my car for service at KHT travelling 2 hours from my work place.

    Thank You KHT for providing such wonderful service experience. Hope the same level of service would continue in future.
    4 people like this.
  9. adit

    adit Regolare

    Messages:
    462
    Bangalore
    Thank you Sachi for your feedback :) if there is anything else we can be of help do let us know :)
    2 people like this.
  10. jpshya

    jpshya Timido

    Messages:
    19
    Bangalore
    @adit: As mentioned earlier, if you can initiate customer service feedback, that would be helpful to report in case of any issues after the service. I was attended by Bharat. He has attended all the issues reported. I have few issues which has re-occured and want to know how to take it forward. I stay in Singasandra and i chose to visit KHT over Vecto (Vecto is just 5mins drive from my house) for the service. I was not very disappointed with the service, it is just that there are few small things
    1) KCI - Keep customer informed during the service (not even one call from Bharat during & after service). I have to make calls and find out status
    2) One of number plate light has gone kaput and it was flashing in the dashboard. I forgot to inform him about the same. Assuming as part of 45k service, all lights needs to be checked, But the light wasn't fixed and still it is flashing on dashboard. It was very obvious one, but got missed out since it wasnt informed. Some kind of proactive is required here.
    3) Rear wiper was broken already, and i haven't asked for fixing it. But new wiper fixed and charged in bill. Even for this there was no call from Bharat checking for go ahead.

    Whatever squeaking/rattling sounds around seats, doors, dashboard which was fixed during service has reoccured now. Now i have to spend one more day coming from Singasandra to KHT to fix it. But do i need to book for appointment again?
    How long should i wait in KHT for attending these issues again?

    Also point 2 & 3 are contradictory of how SE work. On both cases, i didnt tell for fixing. One was fixed and other wasn't.

    These were the questions which i had in my mind and would have asked with customer service team if they had called me back. Also these are very small things, and certainly doesnt require an email to MD to get it resolved. Please help in putting a system in place for getting feedbacks.

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