KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

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MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. For every new car these dealers use electric assisted polishing but god knows when they will change that sponge on the rotor,I see almost every Punto or Linea have million scratch's of may be 20 to 40 micron depth, it's all looks like circles.

    Even my car has it, what is the solution to this?It's not only TATA-FIAT but I see it several other brads of cars too,I had a tough time in convincing Concode sales guy to stop doing it on my friends car.
    Last edited: May 19, 2011
  2. M A N U

    M A N U Amatore

    i had visited KHT motors workshop sometime back for 2 issues

    1)coolant leakage
    2)AC recirculation not functioning properly
    was made to wait almost an hour for the Service advisor to be free and attend to me.
    And sadly both the issues were unresolved even after spending 5-6 hours , i could see from the customer lounge the mechanics had no clue what they were doing, where the leak was .Later car was parked for 1-2 hours in a place which was not visible from the lounge.And i was told issues are resolved .I was not handed any jobcard/job detail , i only got the bill for replacement of pollen filter .

    But both the issues still remain , will visit prerana to try and get the issues resolved .

    Adit if you are reading , please take this is as honest feedback, the service quality has gone down considerably since the last time (may - 8-10 months back).

    The service advisor's have changed i think and some of them are least interested in solving the problems.

    While waiting in the consumer lounge i also noticed , 1 guy in plain clothes , he was seemingly doing the under body coating for a few tata cars (safari,indica).
    He was driving these cars inside the service area like a go - carting track.Also whatever under body "coating" he was doing did not take more than 10-12 mins , no protection for the silencer etc before coating , just straight in and out and that too F1 pit stop style.

    Later i visited the dealership for door sill plates and mats which i had inquired about through the website.I must say it was a totally different experience all together .
    Very courteous staff , quick turnaround that too on a very busy weekend.But most of the sales people had no idea what door sill plates are.Anyway i got the accessories soon enough and was greeted very nicely so thumbs up for that .
  3. adit

    adit Regolare

    hi manu,

    am sry fr the inconvenience caused 2 u.......pls mail me your details n let me take personal action against this.......

    wow ... looks like i sure need 2 stop depending on senior guys in teh workshop now n go bk 2 monitoring everything myself.....
  4. M A N U

    M A N U Amatore

    Hi adit

    Sent you the details on e-mail
  5. adit

    adit Regolare

    got it.


    lemme know your feedback post action taken by me.......
    Last edited: May 23, 2011
  6. shree

    shree Timido

    Hi Adit,

    I visited KHT motors for recent fiat free service camp. People and infrastructure was stretched to the limits to cater to regular servicing (mostly tata) of vehicles and the cars coming to free camp. It was almost impossible to take the vehicle in/out of the compound, and people were stretched to the limits. Result was shortcut on cars coming to fiat camp. I was told free service camp cars will be cleaned only from outside. I accepted it. But to my extreme disappointment even car exterior was worser than before I entered the camp. It had grease all over the place. Just left because there is no point in blaming the workers because they are overstretched and responsibility lies some where up the ladder.

    Isn't it possible to take care of only fiat cars during the free camp. I know it is business decision. But this will help people to go back with happy memories rather than thinking that it is eye wash.

    Now comes the funny part. Last week got a call from KHT motors asking me for a feedback on free camp. Lady asked me to rate the experience in free service camp on a scale of 1-10 and she said 8-bad , 9 -average, 10-good. I was stunned and asked her how is it possible. She said that is the scale they are using. I realised why the scale is like this and continued the call just to avoid wasting time.
  7. M A N U

    M A N U Amatore

    what about 1 - 7 ?? not applicable ?
  8. fiatlover

    fiatlover Esperto

    Grande Punto 1.4
    I had seen some TATA posters saying ratings 1-7 stand for unacceptable, meaning total disappointment to the customer. So, most probably if you rate 8 it will be a decent rating based on the rating scale. :)
  9. Hi Adit,

    I think KHT service center is running over capacity and mechanics are over stretched. First of all getting in and out of the service center and parking is in itself a big pain as there's always a crowd and its choked with the vehicles. Other than that, guys take ages to attend to the car and they are more keen to see one settled in the AC lounges. Although facility is big, there are hardly 3-4 bays for FIAT cars and they are always running full and the most usual response would be, "ramps not available", "bay is not free". So it's literally pain if you want to take the car for minor complaints without booking in advance. So is it expected of us to live with minor irritants or issues and go by the procedure of booking a slot and come?? I being the owner of the car, will not like it,for sure. And it's sad to see the beautiful Punto/Linea's getting parked somewhere in between that SEA of MERU CABS( I literally hate it!). Though I know FIAT shares service facility with TATA, is it not possible to see that service center is not choked to block by those indica/sumo/MERU taxi's??. Only silver line is whenever I've called them for the spares, they had it available. But what's the use if over all time taken is still a pain factor.

    Hope you would appreciate the genuine feedback.
  10. adit

    adit Regolare

    hi guys,

    well all your feedback are well taken.

    just an update - meru cabs have been stopped by me. i am holding a few vehicles till they clear my outstanding balances = more space now :) ) coz meru is a pain in the a**.

    new stock yard comming up @ a different location which mean all new vehicles standing @ workshop will be moved = more space :) :) and at teh same time my full PDI team is also being shifted to the new yard with all accessories team = again a little more space. this should b in place in about 2 weeks time

    fiat has been given 8 bays in the workshop based upon the sales that we do but yes if this help with your feedback we shall allocate more bays also

    accident vehicles that take up space - we have already extended the body shop @ the back which means more accident vehicles can be accommodated and they dont hv 2 b parked occupying space.

    kindly let me know your views on teh action taken so far and any other suggestions 2 improve.

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