KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

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MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    I am not sure why you wondered so much:), just chill.
    I was certainly curious to know how you went to KHT as you are from Chennai.
  2. VahanPujari

    VahanPujari Staff Member Janitor

    Messages:
    2,303
    Mumbai
    To get back to the Topic, following are the queries asked by members. Discussion started with savinvas post & Invoice.

    Then samtron82 mentioned below and asked the similar question.

    Now, let’s continue discussion with what could be the answer to savinvas & samtron82:

    In fact, quite a few members mentioned some other charges by some other TASC's that it was needed to mention to keep those off topic posts to other relevant threads.

    So, what are we telling savinvas & samtron82 ? To demand answer to their questions, Right? Which is what this discussion is all about :)
    Or are we saying that cool guys, other TASC’s are also charging some other costs which is not charged by some other TASC’s, so all of them are similar, try to take explanation else……?
    My conscious would not allow me to suggest on these lines. Though I personally may let it go, may be due to time constraints or other reasons (may be the returns on spending time on this is not much compared to returns on spending similar time elsewhere – every hour costs our employer quite a lot of money). But that’s my personal response, and if someone asks for suggestion I feel I would not be right to suggest to follow the same.

    Instead my suggestion would be to demand explanation in each and every case which is what members seem to be doing as per the other thread Ravi posted.

    I don’t think anybody has said not to demand explanation from other TASCs and demand only from KHT. However, questions I posed in this thread are specific to KHT (savinvas & samtron82). Unfortunately, other TASC’s mentioned in the other other thread are not present here & if they’ve responded like KHT response, the same questions asked to KHT must also be asked to them as well. And looking at the other thread, members seem to be asking it to other erring TASCs as well and also with harsh words in some cases.

    Sorry. I would like to believe that if an item is charged by KHT which is not charged by some TASCs but also is charged by some other TASCs (similar or other items) does not mean that it is not wrong.

    e.g. in the other thread (http://www.teamfiat.co.in/pre-service-query/5640-free-service-coverage-other-service-costs.html ), 1st 2 posts shows that VST charged for Wheel alignment in Free service whereas TAFE did not charge. There are so many other TASCs who are charging Wheel Alignment in Free service and there are so many other TASCs who are not charging it. Do we mean that VST’s charging of Wheel Alignment during Free service is not wrong as many other TASCs like VST are charging it while many others are not charging it?

    Please note this is just an example.

    Coming back to the Topic of discussion specific to the items/ charges discussed….

    In the other thread, there is no member who has mentioned that he was charged Rs. 250/-) under the head of “CONSUMABLES” blanket without specifics.

    There is only one member who has mentioned that he was charged for Cotton wool & below is his experience/ feedback. Like someone mentioned for KHT, here also the charges are removed when questioned.

    What wrong has savinvas done to jeopardize Long term relationship? He, like a gentleman, paid the amount. But instead he was questioned that why did not he check the bill before payment and made a scene out of it. I would like to believe that KHT response could have been more professional.
    I think for other TASCs also, there are even more or harsher words were used in the forum when customers are dissatisfied with either service or overcharging.

    Here is the response from KHT….Please check the 1st para. He is not obliging by saying that he’ll check the bill. There is a big “ALSO” mentioned and before that savinvas was already questioned.

    Since Business model, Company policy, Industry practice etc is used in the response, it becomes necessary to know and be aware whether this Business Model & policy is KHT-specific or not & hence following clarifications are sought professionally & dispassionately:

    1 person likes this.
  3. raj29

    raj29 Superiore

    From my perspective, every owener has the right to know what the specific details are for the charged item (as everyone agreed). After knowing the details its the owners take how to handle it (ofcourse he will reach to people whom he knows - to us TFI'ans in this case to get the actual details)
    1. Either pay the bill and satisfy one selves that these are part and parcel of such services offered
    2. Take it to the appropriate level/person and get the validation about the charges and waived of if not justified properly (it includeds lots of time to be spend and peace of mind too)

    In most scenarios i understand owners go by point 1 (including my self - unless its really a big lapse).
    But as rightly pointed out by VP, building long term relationship can happen only when there is a proper/equal effort (atlest) from both parties.

    Since we have seen different responses from memebrs some indicating they have been charged and some not, i would say its the members call to come to a conclusion as i see no particular procedure/process followed by the SC's.
  4. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Mod's Note : Off Topic. This thread is specific to KHT motors service centre review. Kindly post other service centre reviews in respective relevant threads.
    Last edited by a moderator: Dec 3, 2012
  5. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    Mod's Note : Off Topic. This thread is specific to KHT motors service centre review. Kindly post other service centre reviews in respective relevant threads.
    Last edited by a moderator: Dec 3, 2012
  6. DRIV3R

    DRIV3R Esperto

    Re: KHT Motors Bangalore

    Mod's Note : Off Topic. This thread is specific to KHT motors service centre review. Kindly post other service centre reviews in respective relevant threads.
    Last edited by a moderator: Dec 3, 2012
    1 person likes this.
  7. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,942
    Bangalore
    Bangalore
    Linea 1.3
    Re: KHT Motors Bangalore

    Mod's Note : Off Topic. This thread is specific to KHT motors service centre review. Kindly post other discussions in respective relevant threads.
    Last edited by a moderator: Dec 3, 2012
  8. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    Mod's Note : Off Topic. This thread is specific to KHT motors service centre review. Kindly post other discussions in respective relevant threads.
    Last edited by a moderator: Dec 3, 2012
  9. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    What else anybody can suggest to anyone, who has been charged some amount, which is not clear even to him, other than demand details of that charges? And that everybody has said.
    And there is a fact that these charges are not limited to KHT, so whats wrong in putting that fact? Nobody is saying others has put so KHT was right to charge without explanation.

    I even don't know what other charges are and my post was
    But since I don't know what are there and never beem charged to be, should I consider these are also wrong?


    Till you have some details by SCs, one can assume/believe anything, but that doesn't make it wrong (neither right).
    We were discussing about windshield fluid and even I was thinking that those were extra cost, and by other posts its little clear that SCs does charges for that, if they are putting it. So only way to say its wrong or right is to get details.

    Unfortunately that thread is not getting updated by most of the members, so one can't depend on one thread, I am sure everybody can search and see its not un-common to charge “CONSUMABLES”.


    No body is saying savinvas has done anything to jeopardize relationship and my comments were in general, in view of other posts, not specific to anyone.

    The response for savinvas's query from adit was also, what everybody has asked, why didn't you clarified. I don't find any un-professional words, yes its always good to be better.

    And the extra responses, which were not very decent, because there were others posts also in same fashion.

    Anyway, lets wait if adit can clarify on this.
  10. VahanPujari

    VahanPujari Staff Member Janitor

    Messages:
    2,303
    Mumbai
    I would request all to remain on topic and specific to questions asked by savinvas & later samtron82. All other discussions are diluting this discussion. Therefore, have deleted all such posts above.

    Again, let's stick to how we can help savinvas & samtron82.

    Repeatedly saying this…

    And this….
    And this…
    …..what does it mean? And how does it help savinvas & samtron82 except the fact that it dilutes the whole specific discussion? Either we’re saying that these are charged by others also (unquote – so, no issues, take a chill pill & relax) or if we’re not saying that then how does it matter to savinvas & samtron82? How does it matter to them unless you want to tell them that these are standard charges and can be charged?

    If you check from where the discussion started and what were the charges being discussed and If we take the biggest of those charges, it was Rs. 250/- charged blanket under the HEAD “CONSUMABLES” and the discussion was that this was charged inspite of charging other consumables separately like cotton waste, super glue, windscreen washer etc. For a moment keep these other smaller charges aside and discuss Rs. 250/- charged as CONSUMABLES. Nobody till now in this discussion in this thread or the other thread which you only brought in here mentioned that he was charged exactly this Rs. 250/- for CONSUMABLES giving details of what all it constitutes.

    Hypothetically, windscreen washer is mentioned by a few members that they are charged and few of them also mentioned that they were charged wrongly & they proved it to TASC and few TASCs reversed it also. I’ve spent Rs. 1.5 Lacs on maintenance of my Linea in 3.5 years but I do not remember me being charged for Windscreen washer. Like me there are quite a few here who have not been charged Windscreen washer. I’m not saying that TASC where I serviced my Linea are “dudh ke dhule huae”. In fact, I know they have ripped me. But that does not mean that I justify KHT’s these charges citing that as a comparison example or I dilute by saying that even I was charged so and so (and then just leave it at that without committing myself or without saying whether it is wrong/ right or whatever)

    We are not in Court of Law. There is no rocket science to figure out in this discussion what is right (legitimate/ standard) & what is wrong (not legitimate/ adhoc-nonstandard). I repeat, if KHT charges X, 10 other TASCs charges X or similar charges but 5 TASCs do not charge it, then it does not make it legitimate or standard charges. There is no reason one questions someone terming it as adhoc or wrong.

    I’m again saying this – there might be other TASCs who might be charging some other costs which are not charged by other TASCs. Nobody is saying not to ask them also the questions. But that does not mean this discussion is questioned on that basis or gets diluted using that logic.

    Tough Luck. Actually, you only brought that thread into equation to show that others are also charging it. Anyway, since this is a specific discussion for specific issues for specific members and for a specific TASC- KHT. Let’s not go OT here.

    The Long term relationship is between Customer & dealer and my post (to which you replied that Long term relatiohship can't be maintained by only one party) specified that clearly as below, where was the question of generalizing it with any other posts?

    There are 2 ways to respond to a customer.

    1. You should have checked the bill, why did you pay without checking, if you have an issue why didn’t you raise it that time. If you do not want to check the bills, fine don’t check but then don’t crib also.
    2. OK, I’ll check the bill / details and get back. If any error has happened, rest assured that it’ll be taken care of as we believe in long term relationship & would like you to come back to us. If there was no error, I’ll explain you what are the charges for. Had you raised it and brought it to my or senior staff attention instead of SA, this inconvenience to you could have been avoided.


    Now, you decide, what is called professional out of the above.

    Therefore, I feel it pertinent to quote the relevant posts again:

    Awaiting for more than almost a week now.
    Last edited: Dec 4, 2012

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