Re: Review: KHT Motors Service Finally, my problem is resolved. I called Ramanand at KHT on Thursday as they asked me to wait till mid-week and he said they had received the spare-part !. Great. Informed Concord about this and went to KHT on saturday and got it fixed under warranty. Met a new in-charge there and if i remember correctly, his name is Sivaram and he appeared to be very pleasing and helpful. I can give details of the spare-parts in a different thread. As this is a thread for review of service station, i will write about that here. Keeping apart the delay of about 50 days since i reported the problem, the overall experience at service station was much better this time. Felt like staff is taking a conscious effort to give a better experience. Appreciate that. I noticed another thing about the workshop. Unlike the usual ones, KHT's workshop does not have pillars. This eliminates the risk of vehicles getting scrached by technicians while hastily manoeuvering the vehicle in and out of service bays . Also noticed a single large dome camera in the centre of the workshop hall. Not sure how effectively they use that camera, but such systems inspires confidence. There are separate waiting lounges and toilets for families and professional drivers. Found a dedicated staff making sure that everyone and everything in the lounge is fine. Found atleast three families with kids there on that saturday. Can really watch what they are doing on your car. Quality of work ? On a first look, quality of work is good, but should wait somemore time to really assess and opine. Though the parking bay looks a bit congested, the parking management is excellent, so that Ingress to the service station and egress from it was not at all a problem. I don't have any comments about billing and its fairness now because my repair work is done under warranty and thus free of cost.