KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

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Email:
servicemanager@khtfiatcaffe.com
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Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    My car at KHT for a running service.
    Issues to be addressed:
    -Noise suspension(mounting pads may have to be replaced)
    -Slight bent on the rear left wheel-arch. Bumper needs realignment
    -Low fuel beep not working, may need some cleaning
    -Minor issue with the rear left power window. may need some realignment
    -Minor coolant leakage

    Had to avail the pick up facility since I am not able to personally go there. I will be going there to take delivery.
  2. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    I realize that it was a big mistake to avail the pick up service. The SA just now called me and says that a bike hit the car and there is "some" damage to the right door:A

    Thoroughly disappointed and irritated. :(

    But I appreciate the SA for admitting that this has happened from the driver.
  3. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,267
    Chennai
    Linea 1.3
    Unfortunate and entirely Accidental.
    But, will KHT take complete responsibility?
  4. pv_krish

    pv_krish Regolare

    Messages:
    418
    Chennai
    Grande Punto 1.3 90 HP
    Its very unfortunate. KHT should fix it for you free of cost.
  5. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    I told him that I dont want to see my car with dent. He said he will speak to his manager. Yes, they have to take responsibility.
    Accidents can happen to anyone, but they need to take extra care for customer vehicles. Though he said it is a minor dent, I dont know how bad it is. I am going there shortly.

    After 4.5 years of driving in Bangalore city, I managed without any dents.
  6. aruncep

    aruncep Amatore

    Messages:
    127
    Chennai
    Unfortunate news but hope they fix it to your satisfaction. Also I wouldn't be surprised if they try to wash their hands off from the responsibility.
  7. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    I am happy that they accepted that it happened from driver. They have promised me to fix the damage and my car is likely to be ready by Friday.

    There is some damage to the fender and major damage to the door. It appears to be a bat hit. They told me that the biker is safe. They promised me that they can bring it back to shape 100%. I am a little worried about paint matching, though.
    Last edited: May 27, 2014
    1 person likes this.
  8. pabhishek

    pabhishek Esperto

    Messages:
    1,448
    Oslo
    Pune
    Linea T-Jet
    Felt good that they accepted mistake :up. Lets hope for great finish in denting/painting work!
  9. pdydeva

    pdydeva Regolare

    Messages:
    443
    India
    Sorry to know that esp. after 4.5 years of damage free driving in Bangalore.

    Even though it's an accident, you must see how bad these dealership/service center people handle the cars. The cars that go for registration are tortured very badly on roads. I swear that my next car will be taken by myself for registration.

    I have even seen a brand new Punto 90 HP lying in KHT service yard with a temporary certification number banged thoroughly in the front and both the sides. Air bags were deployed. Not sure if it's already a customer vehicle or would be one.
  10. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Got the car back on Saturday, delayed by a day.
    As promised, they did a good job removing the dents and painting. The color matching was perfect. CRM Mr. Rao monitored everything personally till delivery. :up

    The issues pointed out for rectification were also done to my satisfaction.
    5 people like this.

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