What is my interest in this ? My interest in this is to make sure service quality is improved and people become more customer focused and not make them to keep calling the SA about update. I visit KHT for my cars issues,i always see people donot start any work until 10 AM.after which they are in super hurry to finish off things until lunch time. One disconnect seen here is SA writes down the issues but not sure technicians understand customer is more worried about the reported issue as he/she takes service as granted. But it looks like technicians are only able to complete service but donot have time or understand issues reported by customer. Is that SC is taking more cars than what they can handle? People are working since 2008 on Linea and 2009 on Punto but why still they take 4-5 days to identify the issue? Also more concerned about why customer is given wrong information. I am just interested in KHT scoring best SC rating, like the sales team and would like to see you posting that news in the forum. Please do not get me wrong on this.