KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

Telephone 1:
Telephone 2:
Email:
servicemanager@khtfiatcaffe.com
Website:

Reviews

Loading...
reviews-service.png

Members Viewing

Item Information

Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. skrish

    skrish

    Messages:
    20
    Bangalore
    KHT Motors: Punto MJD 15000km Service

    Issue reported: 1. Drivers seat not retaining its position
    Solution provided:
    6. 0059116438 - HEIGHT ADJUSTER MECHANISM - Warranty
    7. 0059116439 - RIVET HEIGHT ADJUSTER - Warranty
    8. 911000 - REPLACE DRIVER SEAT - Warranty
    Solved?: Haven't driven enough to confirm

    Issue reported: 2. Clutch, though smooth to press, doesn't travel smoothly all the way, slight "stop and go" at the quarter length of travel while releasing - Does my car need a clutch slave cylinder replacement under warranty?
    Solution provided
    Clutch bleeding and lubrication done
    Solved?: Yes

    Issue reported: 3. Right side rear seat belt plastic cup - from where the belt goes into the C pillar side has come out of position
    Solution provided Fixed
    Solved?: Yes

    Issue reported: 4. Squeaking sound in the accelerator pedal
    Solution provided Accelerator pedal lubrication done
    Solved?: No While coming back from the service station that faint squeaking noise remained as it was.

    Issues reported: 5. With the steering fully turned to the right and when brake is applied, there is a rubbing sound - Asked them to check the suspension mountings for rust. Similar thing has been reported by many in our forum and changing the suspension mount is supposed to solve the issue.
    Solution provided SA said they found nothing wrong with the suspension or mountings.
    Solved?: Can't confirm as of now

    Issues reported: 6. Left front door doesn't close as snugly as the other three doors. Always needs a second attempt if the first attempt is little less powerful.
    Solution provided SA said it is fixed and Invoice mentions that all doors are adjusted
    Solved?: No It remains exactly the same way as it was before.

    While leaving the car for service, I made it a point to ask the SA about wheel rotation and wheel alignment. SA confirmed that both would be done. While taking delivery after a day and a half, I again enquired about these two and he promised that both were done. In fact he even said that they changed wheels (front to back and vice versa on either side) and after that the alignment was done. But on arriving home I found that they haven't changed wheels as I have noted down the numbers on tyres (FR04145, 04144, 04143) and their respective positions before leaving the car for service.

    Also, the plastic screw type moulding inside the glove box that needs unscrewing to reach the pollen filter was damaged, as in chiseled off badly. Now one cannot use a rupee coin to unlock or lock in case of a DIY pollen filter cleaning.

    I called the SA and asked him why he lied about wheel rotation and alignment and about the broken thing inside the glove box. He said he's extremely sorry and asked to bring the car back again.

    Now, how can one be sure that they in fact really change engine oil, filter etc.? We just take their word.

    My coolant level was at the minimum and now it slightly above maximum. But there is no mention of coolant in the invoice (see below). Does FIAT service provide top up as free? With him lying about the wheel rotation/alignment, I suspect if they just added some water. Hope it is distilled water, at least.

    Bill is as follows:

    1. 0059064668L - ENG OIL DSL 1L SYNTHETIC LOOSE - 3.3L - Rs.1889.88 (incl VAT)
    (Rs.572.69 per litre+13.5% VAT)
    2. 0059063972 - OIL FILTER DSL - Rs.326.87
    3. 0059064468 - AIR FILTERING ELEMENT DSL - Rs.290.75
    4. 0059116319 - FUEL FILTER WITHOUT SENSOR DSL - Rs.1629.96
    5. 0059116510 - WIREMESH FILTER - Rs.38.77
    6. 0059116438 - HEIGHT ADJUSTER MECHANISM - Warranty
    7. 0059116439 - RIVET HEIGHT ADJUSTER - Warranty
    8. 911000 - REPLACE DRIVER SEAT - Warranty
    9. 321000 - FRONT SHOCK ABSORBER REMOVE AND INSTALL (EACH SIDE) - FREE SERVICE
    10. FREE2 - SECOND FREE SERVICE (REP,OIL,OF,FF,AF,ACF) - FREE SERVICE
    11. STDCHK - STANDARD CHECKS (STD CONS) - PAID - Rs.95
    12. 301050 - R/R CLUTCH / BRAKE PEDAL (CLUTCH BLEEDING & LUBRICATION DONE) - FREE SERVICE
    13. 721050 - REPLACE DOOR STRIKER/ADJUST (ALL DOORS ADJUSTED) - FREE SERVICE
    14. 990000 - ANY JOBS NOT INCLUDED IN THE SCHEDULE (ACCELERATOR PEDAL LUBRICATION DONE) - FREE SERVICE

    Final Labour Invoice Amount: Rs.104.79
    Total I paid Rs.4845.00

    I wonder why item number 11 in the above list is charged. I thought standard checks are free during a free service.

    -Krish
  2. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Re: Review: KHT Motors Service

    Not a pleasant experience, isn't it?

    Yes the item 11 should not be charged, concorde never charge any extra amount, saying misc. etc., but i have seen its been charged to so many other customers.
  3. skrish

    skrish

    Messages:
    20
    Bangalore
    Re: KHT Motors: Punto MJD 15000km Service

    Hi,
    Can you please confirm about the coolant thing? Is the top up free or charged? On delivery I found the coolant level at its maximum but no mention in the invoice. See below.

    Thanks
    Krish


  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Re: KHT Motors: Punto MJD 15000km Service

    Normally they should have charged, if not its good. But call your SA and ask if they topped-up or not.
  5. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
  6. skrish

    skrish

    Messages:
    20
    Bangalore
    Re: Review: KHT Motors Service

    Ravi, thanks much for the awesome turnaround time in replying. Will write to amit.

    Cheers!
  7. donzerus

    donzerus Timido

    Messages:
    15
    Chennai
    Re: Review: KHT Motors Service

    Krish and others,

    Is Wheel alignment/balancing done free of cost during second service? Krish, I don't see the cost for that in your bill breakup
  8. skrish

    skrish

    Messages:
    20
    Bangalore
    Re: Review: KHT Motors Service

    @donzerus - No. KHT ,motors didn't do wheel rotation and alignment but the SA claimed that they did. Later I found out otherwise (I have noted down the individual tyre markings and their respective positions before leaving for service). I raised a complaint and today I went there and have the wheel rotation (front to back and vice versa on same sides as advised in the manual) and wheel alignment done. No wheel balancing though. Only wheel rotation and alignment are free of charge. The maintenance schedule in the manual mentions only alignment and balancing is charged if one needs it.

    Cheers
    Krish
  9. Grandeur

    Grandeur Staff Member Janitor

    Re: KHT Motors Bangalore

    Adit, KHT website is impressive. Last time I checked it was during 15 August Parade. And since then it has improved daramtically. Gr8 initiative. Today morning I stated, something which I was not aware of and I'll corect myself - that no dealer who sell or take orders online for spare parts.

    Not sure, but do take a look at the post: viewtopic.php?f=38&t=1455&p=25133&hilit=linea+right+side#p24970 and suggest if you could help him anyway.

    All the best!
  10. adit

    adit Regolare

    Messages:
    455
    Bangalore
    Re: KHT Motors Bangalore

    thanks :)

    @ the same time i saw tht link and i dont think we can send parts 2 london......its 2 complicated

Share This Page