KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

Telephone 1:
Telephone 2:
Email:
servicemanager@khtfiatcaffe.com
Website:

Reviews

Loading...
reviews-service.png

Members Viewing

Item Information

Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. raj29

    raj29 Superiore

    This is the kind of answer we are expecting, to know what these consumable include.
    Thank you @Jayakrishna for sharing the info.
  2. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,267
    Chennai
    Linea 1.3
    Re: KHT Motors Bangalore

    A phone call with the SA or any other responsible person with KHT should have solved this issue.

    There were lot of assumptions, arguments, and inferences which could have been avoided :).
    Last edited: Dec 6, 2012
    1 person likes this.
  3. Yes , I agree, One this thing to note Adit being the owner still did not know how to answer the question but it needed Technical person to clear our doubts.
    Most of the times management do not have understanding of the ground realities and show no appetite to understand either for them only business matters but I fail to understand how the business is stops at just the sales?
  4. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,912
    Bangalore
    Bangalore
    Linea 1.3
    Fair enough explaination Jay and thanks for sharing this piece of info. If these are listed or clarified when a customer questions these things the relationship will not go sour. I for one will not ask for discounts on these for sure, (I guess nobody from TFI does too).

    Can I ask which antirust spray is used at the service center? (This will help to append my knowledge of these things :) if you dont mind sharing)The Antirust spray will be used for most purposes even to remove a rusted bolt. So there is cost involved and I completely agree on it.

    By the way should the brakes springs need only spray and not the white grease on it to give better life and lubrication, though the Brake springs gets cleaned by the antirust spray I believe it does not give sufficient lubrication on the longer run to ensure it does not squeek of decrease the life of it. Just a query, because as much I am aware of the the brake springs do need lubrication.

    The service center has the right to either follow a itemized billing or an overall charge for the consumables. But having both or waiving off any of these when a voice is raised is what leads to customer dissatisfied and bittering the relationship.
    Last edited: Dec 6, 2012
    3 people like this.
  5. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Jayakrishna, you have given lots of information. And I agree with Krishna if same thing is informed to customer, there will be no confusion.

    Still I have 2 points -
    - I understand these are not mandatory to be done with each servicing, so why not inform customers before hand, that these are the things can be used if service technician finds it suitable.
    - If this is not used in any car, should not be charged, and if any car is consuming more of these, charge that more, with explanation.

    Also, assuming all service centers have right to charge any consumables they spend on servicing, the SCs which has not charged, they must not have used these as these are not mandatory.

    Informed customers will be more than happy to pay these amounts if told clearly that these are over and above normal servicing items and good for car!!

    Cheers!!!
    1 person likes this.
  6. savinvas

    savinvas Novizio

    Messages:
    34
    Bangalore, India, India
    Bangalore
    Grande Punto 1.3
    This was discussed with SA Bharat ( He was unable to explain me what the CONSUMABLES were. Also, he does not know what the 'Sealing Washer' mentioned in the bill. I still does not know what it is !. Googling did not help me.)

    I believe Adit is a responsible person from KHT ( as he is the owner ) and he was the easiest to reach too.

    and we still have the question open !!
    Last edited: Dec 6, 2012
    1 person likes this.
  7. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Savinash, when SA tells he is not sure, you didn't tell him to get the details? SA is useless if he doesn't have idea what the items are being charged.
  8. savinvas

    savinvas Novizio

    Messages:
    34
    Bangalore, India, India
    Bangalore
    Grande Punto 1.3
    Hi Ravi, they never say they are not sure. He gave me vague answers which was not convincing to me. I could make out the confusion from his words when he answered my queries. ( there were many more things I asked than the bill).

    I have told him at the end of the discussion that " This Rs 250 rupees is not going to make me poor or KHT rich. but it is the question of the trustworthiness of you guys" and he smiled ..

    He requested me to provide 10/10 rating for the survey too :)

    I hope all can understand that the question is not about just Rs 250. Its about clarity in the bills.

    We have a right to know when we pay, however small is the amount.
    1 person likes this.
  9. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    I wish he could understand the essence of this sentence.
    2 people like this.
  10. jayakrishnakola

    jayakrishnakola Regolare

    Messages:
    439
    Bangalore
    When I was a customer there I never had any problem with that 250rs...not thy you guys are having.......

    What I'm trying to say is I was very happy and proud that my car had all this process being done on it.....as soon as I learnt of it....

    I still didn't raise a question to barath you guys could have told me ...... I am just glad that fiat cars are receiving motherly care when compared to the other cars I own from vw,Toyota,maruthi,Nissan,and Hyundai....


    And ya I do drive a polo 1.2 petrol in my home town.... Which btw sucks in every possible way.
    nd also the sunny which is way better than the polo.. although very dangerous car....



    And also using of rustoff spray has proven better than the greese.....greese is only used in places where it has to be used too.....

Share This Page