KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

Telephone 1:
Telephone 2:
Email:
servicemanager@khtfiatcaffe.com
Website:

Reviews

Loading...
reviews-service.png

Members Viewing

Item Information

Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,267
    Chennai
    Linea 1.3
    Sorry if I have missed it. Did the affected(?) customers raise this question/clarification (at least now) with KHT and they didn't get any satisfactory answer? We shouldn't always expect Adit/KHT Team to answer in this thread. (This isn't customer service thread of KHT, right? ;))
    1 person likes this.
  2. shams

    shams Esperto

    Messages:
    2,388
    Bangalore
    please try to understand that nobody here is supporting it but your way of protesting is not right! It has the capacity to spoil a relationship forever. Did you see what response we got from Adit! any sane person would respond in a similar way and maybe much worse than what he did on reading such posts! As a result of all this, till now we haven't reached any conclusion. That certainly is not the purpose of this thread!
    1 person likes this.
  3. PatchyBoy

    PatchyBoy Esperto

    Messages:
    2,438
    Bangalore
    I personally do not check the bills exhaustively, unless I feel that the bill is abnormally bloated. In this case, even if I were in this position, I would not have checked the bill and just paid. That does not really mean that I am willing to throw my money away. If I do find that the bill is incorrect, I would either approach the vendor, in case of being charged for items that were not delivered, or avoid that vendor in the future, if I realize I have been taken for a ride.

    In this case, I would obviously take the second route. Not only because I was charged for consumables AND consumables in itemized billing, but for also the way the person that OWNS the place has responded.

    Sorry to disagree, but if I were in that position, I would have just told everyone to hold their horses till I am able to get to the bottom of the matter, and I would have responded giving out the details by now. You see, no other representative from a dealership is as active here as KHT's. At least in such cases where there is some damage control required, I would not take so long to respond. Now I think I know why the other dealers are not here / or do not identify themselves.

    It was the affected customers that came here and had the time and inclination to scan and post invoices here. True, this is not a customer service thread, but if that were really true, KHT should not post anything here, right? Also, I believe that if the issue was addressed offline, then it is the responsibility of the affected customer to come here and post that, so this discussion comes to it's logical end.
    But that is just me.

    Rajan
    Last edited: Dec 4, 2012
    1 person likes this.
  4. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,912
    Bangalore
    Bangalore
    Linea 1.3
    Firstly sorry to back, as I wanted to reply to your post. Firstly I am not protesting here. The intent of my earlier posts was to vent out frustration not just on KHT motors, but every other service center. Please go a few pages and you can still read. If just the word loot is being so offensive when charging a bill with certain things without clear cut explanation, then what should the customer feel. If bringing it to notice of Adit itself is a crime, then what else is left to be said.

    Do you think any sane person will simply throw away his money just because its small amount. I would like to ask one simple question. Would you simply pay few hundreds more than what you are supposed to pay just because a printed receipt say so when you buy the car or service the car. I would certainly not.

    Agreed that Adit took it offensive for the words mentioned and I dont think his responses were sane enough. Please see the responses to his post. Atleast Mr. Adit has it to come online and post what he perceived and his way of business. I say this because not many others from other service centers irrespective of brands do even bother to reply.

    On another note why should the customer not take it offensive and vent it out when the charge is withdrawn on questioning? How do you justify that sir. Does this not screw up a relationship. Provide high class service and as well charge a premium. Nobody is stopping it.

    Guess the latter is the best possible route. But the next question is which other center is good enough such that the customer is not taken for a ride. I don't think there is an alternative. The one better of the bad lot needs to be chosen :(
    1 person likes this.
  5. sungoa2010

    sungoa2010

    Messages:
    2,878
    Goa
    Well said. I don't mind about money if the above are guaranteed.

    If we enter the service station we see escapism more than professionalism. The TATA way of working is lacks professionalism. Let me just illustrate one example.
    Last time when I visited TASS they forgot one instrument which the SA kept in my car. I got a call from them when I was in my office to check whether it is in my car. I was in my work. I interrupted my work went to office garage checked my car and it was there. Called them and informed. Then SA were asking "Is it possible to drop it here?" I told NO See the ethics of the SA. The instrument was kept by him and he expect me to bring it there. Imagine the same fellows ethic and professionalism when we wait there.

    The security doesn't allow strangers inside the organization. I called the security and told them to allow the TASS people inside. Also instructed them to give me a call when they arrive there. They called me. I had an appointment at that time. I postponed it for 10 minutes went outside and handed over the instrument to them. There was no delay in process. They didn't have to wait for me in front of my office.

    Now imagine the same situation in a typical TATA way. They will come wait at the gate. They will call me I will not receive the call. They will wait half an hour. Finally I will attend ask them to come. But by the time will get involved in another work. Will not inform them. They will call me again will tell them "Wait for 5 minutes" Then I will involve in my work and make them to wait for another half an hour. When they call will tell I am in a meeting today it is not possible. Come tomorrow morning.

    Many times what we face in service station is the second situation. No exaggeration. The root problem lies with TATA motors. It is them who need to cultivate professionalism and ethics. It is them who need to bring it to dealers. The dealers need to push it to their managers and managers need to push it to their technicians and SAs.
    1 person likes this.
  6. mightymaveryk

    mightymaveryk Regolare

    Messages:
    341
    Bangalore
    Grande Punto 1.3
    What I learnt from the bills the TASC (Prerana in my case), if I specifically asked to check anything other than the regular service check-up, the consumables come into picture. For example, I asked to change the left wing mirror and the painting of the back door. So the labor charges or whatsoever is added as consumables and I didn't seen any Labor charges in the bill.

    For this I cannot go and fight with any person who responses from Prerana in this forum. So hopefully, the bill should have been taken to the service center manager for clarification and should have been sorted out in out of court manner. If the case is settled, just post it here that you had issue and how it is solved rather than making it as a cat fight is what my opinion is.

    We are here to get help from other members to improve our experience with Fiat.:cool:
  7. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,267
    Chennai
    Linea 1.3
    Rajan, it is completely fine with reporting any issues related to KHT in this thread. That is the very purpose of the forum and this thread too. What I was apprehensive is that the owners who reported are not in this discussion and we are having heated arguments here :D. As you said earlier, they could have first asked for the clarification from their SA for those items and based on their reply we could be able to judge whether they are taken for a ride or not.

    - - - Merged Post - - -

    This looks true to me. Another example to prove this is the VST Motors in Chennai. Visit the VST Motors for sales or service, you will know the extent of their unprofessionalism. And just head to India Garage (Mahindra dealer) or Chennai Ford, you will see a complete different setup there. Even these 2 dealerships are also owned by VST Group. :)
    Last edited: Dec 4, 2012
    1 person likes this.
  8. PatchyBoy

    PatchyBoy Esperto

    Messages:
    2,438
    Bangalore
    The first problem here is ambiguity, giving the impression that one has paid more than one ought to. The second problem is lack of a proper response. Just go back to post #362 in this thread. On the one hand, he says "...which includes an item saying Standard checks (Consumables) of 250 Rs. When enquired, I was given to understand that it was for general top up of fluids. As it is difficult to bill for the exact qty of fluids used, this is the avg & std rate across."

    If you look at the bill copy posted, there is item #5, which clearly states - "First Free Service (Top Up all Oils) for which he does not get charged anything. To me, it means one of two things:

    • The SA did not explain the charges correctly
    • KHT charged the customer for something that was meant to be free

    You decide which option is ethical and cannot be termed as any of the words used in earlier posts.

    As a matter of fact, we discussed similar issues in the Sunday meet we had, last weekend. The causes given were - the staff are not very well paid and hence lack motivation; How is it even possible to inculcate ethics into all the employees, etc.

    My response was - Please visit a Shell fuel outlet. You will receive the same treatment, no matter which outlet or who the attendant is. Do the attendants at Shell get paid more than their counterparts in other companies' outlets? Then how come they always make sure you feel good, and feel important?

    Rajan
    Last edited: Dec 4, 2012
    2 people like this.
  9. mightymaveryk

    mightymaveryk Regolare

    Messages:
    341
    Bangalore
    Grande Punto 1.3
    Krishna ji, Have you asked to check or any other mention of issues other than the standard free service? In case of other than the free service checks like changing any parts kind of things have been billed as consumables rather than labor charges in my first service bill (I asked to change the wing mirror and denting and painting of the rear left door).
  10. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,912
    Bangalore
    Bangalore
    Linea 1.3
    Sorry I did not get your question. In my case, I have been to KHT for the clutch overhaul for Palio. So I am aware of what to check when the bill is prepared and what charges are acceptable.

    I not too sure, if you are intending to check your bill. Would you please a bit more clear to help me understand what was stated above.

Share This Page