KHT Fiat - Bangalore Ranked #3 of 37 Service Centers

3.6 from 5 reviews

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Email:
servicemanager@khtfiatcaffe.com
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Address:
MTB compound, Hoodi village, Opp Prestige Shantiniketan Bangalore, Karnataka 560066
  1. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    ^^,
    Apprently yes. But if baby do not cry, then its never fed. So at the moment, thats the best option. Just shout and some thing lil MAY happen ;)
  2. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Hope you know that Adit is the boss of KHT. All he needs to do is to shout, "Let there be light at KHT". And there shall be light at KHT. :)


    We dont soo Adit online these days...maybe he is busy setting up the caffe or new independant dealership at the new location :)
    Last edited: Nov 23, 2012
  3. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    Well i didn't! And i have learnt so far from my years of work that just Shouting doesnt help or motivate folks under him to do the job. Max, they just leave. So some motivating process in place could help plus talks and all. No shout ;)

    If existing showroom could not satisfy the customers much, i wonder what new ones can do?
  4. VahanPujari

    VahanPujari Staff Member Janitor

    Messages:
    2,303
    Mumbai
    You can say that again.

    In professional world, there are 2 kinds of approaches : (a) Person-driven (or Person-dependent) & (b) Process-driven (Process-dependent).

    Person-driven approach fails when the person is replaced for whatever reason - either absent or left or whatever.

    Process-driven approach does not fail in such scenarios and hence preferred in service-oriented companies with a mix of personal touch.

    What is being discussed here is Person-drive approach and there is no way it can be said that it's successful or KHT is doing great (when someone says that only adit can ensure good service). If adit wants to ensure that KHT is known and recognised as a good provider of services, then he must ensure that the good service is given to his customer irrespective of he is there or not. He has to build that culture, discipline, processes etc to make it process-driven or process-dependent.

    Fiat's is also pretty much the similar story when people say - write to Fiat, email Fiat, talk to Mangesh for any & everything.
    3 people like this.
  5. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,912
    Bangalore
    Bangalore
    Linea 1.3
    +100

    Any people driven approach in any industry is not going to sustain for long. A process driven approach and the people in the organization following it religiously what makes it successful.
    2 people like this.
  6. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Unfortunately, this is what is missing at most of the SCs.
    Some two years back, I had been to Concorde for some quick check, dont remember for what. While describing the issues, something mentioned was misunderstood for some top guys name at Concorde. Result was my car gets top proirity in checkup, followed by free wash. When the security at the gate asked for gate pass, the technician was shouting "x's customer", where X stands for a Jayaraj or Jayaprakash, or some one. Luckily foir the next 3-4 months, I didnt have to go there again, I was fearing, I might be billed for using somebody's name, though unknowingly.
    What I mean to say is if there is a reference from somebody higher up, you are likely to get better treatment as ASS. This is wrong as well as unethical. This is the result of person-driven approach. If it had been process driven, the technician or SA is little bothered whether it is thulasi, krishna, or VP. He would just do whatever is required to be done for the vehicles that come to him. Customer satisfaction would be his moto.
    Not saying there are no good, competent technicians, who keep delighting the customers. A velu at KHT and a manju at Concorde are examples.
    2 people like this.
  7. adit

    adit Regolare

    Messages:
    455
    Bangalore
    ahem ahem...!!

    apologies guys i hv been traveling and just got back to town on sunday night.......been a crazy crazy time for me all over.......and unfortunately again i am leaving on 30th n back on 10th december......

    shit got 2 set things right again,.....it was smooth fr a while n i laid back thinking the lead team will take it fwd.....but i guess my traveling has affected my weekly meetings leading to this.....hhhhmmmmm
    1 person likes this.
  8. DRIV3R

    DRIV3R Esperto

    You have been xxxxxx for 250 INR, for so-called 'consumables', while they have charged you even for waste and super glue itemized.

    A similar item was there on my bill from KHT, but was promptly removed once I questioned them.
    Last edited by a moderator: Nov 30, 2012
  9. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,912
    Bangalore
    Bangalore
    Linea 1.3
    +100, 250 for consumables, 100 for nitrogen (did you ask for this, this is daylight robbery).

    What nonsense is it, why is cotton charged as if 100 kilos were used for your car. Are these not supposed to be part of the service cost. One may debate, but these small things are the ones which kills the pleasure of ownership. You know people in the service center are waiting to l*** you, does give a comfortable feeling.
    Last edited by a moderator: Nov 30, 2012
  10. PatchyBoy

    PatchyBoy Esperto

    Messages:
    2,438
    Bangalore
    Rs. 250 for consumables, excluding cotton waste and superglue, it seems. Also, what is this "Summer screen wash Wuerth"? (Item #6). It is priced at Rs. 85589.48 per litre and 0.001 litre was used in your car. That is about 1 millilitre. Weird.

    Rajan

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