Following a url on the internet DRS Motors: Gurgaon gets its second Fiat exclusive Service Center! , I called up DRS Fiat, Gurgaon for my 1st inspection appointment even though my Punto 1.3 Emotion was purchased from Torque Fiat, Gurgaon in Sep 2013, I was pleasantly surprised by the courtesy and competency at DRS Fiat. Called up their number on Friday evening at 5.55pm, they close at 6:00pm. A lady picked up the call and booked an appointment for the next day (Saturday). The lady called me up again on Saturday morning to confirm my arrival time at their service station. I reached their service station, after a bit of searching and calling up, as the Service Centre is in a bylane behind the PASCO body shop. You have to enter a by-lane marked by Trackon Courirers board, which falls on the left side, if one is coming from the IFFCO Chowk side. This bylane has the Mahindra service centre as well. I have attached a snap of the entrance to the by-lane. Even though the by-lane looks shabby, the interior of the Service Centre is very clean and properly maintained, be it the Administrative or the Workshop area. On arrival I was immediately attended to by the Service Advisor and Service Manager who listened to my requirements. During the pre-handover inspection process, my details were parallely updated in their CRM database and my car was taken into the workshop and then straight to the washing area. While the car was being attended to, the General Manager-Service came to the customer waiting-area to inquire about my car's performance and also to apprise me about DRS Fiat’s process driven methods. They also have a service centre with the same name at Faridabad. The Gurgaon centre has a total of 40 staff, of which 15 are Technical, I was informed. The loose glove compartment lid of my Punto (my original dealer was not able to fix that during delivery, due to lack of his service facility) and driver side power window assembly were replaced under warranty, which justifies their stock of spares. I also purchased a set of mud-flaps from them which cost me Rs 800/-. DRS Fiat also claim to be able to arrange spares for Palio and Uno as well. The workshop has a Paint-shop, Engine room, tool-room, Spares store, an automatic washing area (which is to be fitted with automatic scrubbing), wheel alignment section. My Car was completed in 2 ½ hours which included Washing and cleaning, 1st inspection, under-body Anti-Rust coating and fitting of mud-flaps to the rear wheels. Even small issues like some primer paint marks on the passenger window, since the time of delivery were cleaned, which I had forgot to mention to the Service Advisor. DRS Fiat are not connected to the Fiat billing system yet as they have become technically operational on the 19th-Mar-2014, so they are issuing manual bills as of now, with a promise to mail the original computer generated bills, as soon as their system gets connected. In all I came back satisfied with my car , with a confidence that the after sales services and spares for my Fiat would be taken care of properly, in Gurgaon itself, without having to travel to anywhere else in the NCR. Even though I was not able to fully test their abilities, as my car is just 6 months old, DRS Fiat looked quite capable to handle more serious issues as well. Ps: Thank you Susubh Mittal for the initial sharing of the DRS entity. All photographs have been taken using my mobile, so the resolution can be an issue in some.