3rd and final free service @ Balaji Autoworld, Thane. Hello TFI'ans! I've just got the 3rd free service done for my 1.2 GP Emotion. The car completes 2 yrs at the end of this month and has so far done only 12300 kms. Called balaji autozone in thane and got an appointment for saturday 1st of june for 11am. Having never been to that area of thane I decided to leave early and as a result reached there at 10am. They were more than happy to accept my car early. Service center receptionist was prompt and introduced me to SA Mr. Wilson, who was very quick in preparing a job card and then checked my car which was parked outside. I was given a time of delivery of 4pm. I also wanted the wipers, front and rear changed which Wilson said he would do. I was given an estimate of Rs. 9000/- which included the wipers which were for 2000/- rs. Reached balaji at 4pm to pick up my car only to see that it had'nt been washed. On seeing me there, Mr. Wilson decided to get the car washed at the next door balaji tata service center as the had a vacant bay and Fiat did not! I was then asked to wait for half an hour in the Fiat showroom and that i would be informed when the car was ready. After waiting for more than half hour, I decide to walk over to the tata service center to check on my car. when i got there I saw it was washed and ready....only no one had informed me. Walked over again to Fiat SC and grabbed Wilson who was keen for me to sign and pay to which I said I would do AFTER I checked the car and the new wipers. At this point I must mention that Balaji Fiat are very very busy and equally confused. Can't say what exactly is their problem because they have loads of space for cars and quite a few employees around too. Eventually Wilson and I got the punto out of the tata sc and drove it back to the fait sc where i got a demo of the new wipers and checked the car. Paid the bill of around 8600/- and left at about 5:30 pm. Overall, I'm very happy with the job done by Balaji and the car feels very smooth. I guess they are a "new" Fiat Outlet and hence need to iron out some issues, especially related to communication and co-ordination. I tried to meet some one to show me some accessories like Door sills, spoiler etc and on both occasions i;e when I went to drop and pick my car the person was unavailable. Guess they lost out here....so did I :thumbs down. Also when i was asked to wait in the showroom when my car was getting washed, one of the receptionist was sitting on the armrest of a sofa talking to a couple of guys, and, by the way they were talking it was obvious that the guys were not customers but her friends! Looked very unprofessional and alll this when there were customers walking in and I was waiting there too. All that being said thumbs up to Balaji for the job done....but overall impression gets a thumbs down. The customer has got to run after everyone here. The guys at the local roadside garage near my house seem more co-ordinated and professional. Got a call from balaji today for feedback and I conveyed the same to them. P.S. went to 3m near my house in Borivili today and got the under body coating done for Rs. 1899/-. Good experience there again. Cheers.