Balaji Motors Thane has been a reliable service center for me, till this time around. Recently, I had an accident where in a truck dashed me in evening traffic while coming back from office. It hit my right hand side back door and the metal parts on the sides of the door. It was really heavy traffic, moving at 10kmph, so no damage except to the back door and metal parts around, in the car. I went to Balaji motors, Thane. The guy there ensured me of 1 week delivery, but it took exactly 2 weeks and 2 days for them to repair (back door changed, the metal part besides door changed). All paintings done, included back bumper. The bigger things looks ok and has been fixed. But the smaller things have been messed up badly. List goes as below: - The locks in drainage strip of the doors on right side (both front and back) has been broken. - The black sticker they put up on the door (beside door glass) is not matching with the old one. - Today when I opened my bonnet to put some water for wiper, I saw somehow the support stand is badly out of shape. It is able to support the bonnet, but it is not fitting back in the groov at all. So after closing bonnet, it is free and making sound while car is moving. - The facial tissue box (Fiat - given free a year or so back) gone missing. - Charged Rs 325 for door gasket (inside), but no new gasket was used. They fitted back my old gasket but charged 325 nonetheless. I am not sure what all they did with the car, to cause such small small niggles, and how many more such issues will pop-up from time to time. This thought of unknown, is giving me that much more stress now. For the drainage strip, they agreed to give me 1. But it is out of stock, So I need to wait. The front one, they just stick it with some special gule stips. For mismatch of black sticker, I didn't raised much rucks, as I see the new version had the matt finish and they have put the same. The old one (in front door) is glossy sticker though, and it looks mismatched, when both doors are closed. Still I was OK, since it was smallest of the visible issues. No answer for tissue box. Once I showed the guy the old gasket , after sufficiently giving him proof (wear n tear, marks) he finally agreed to put new gasket. Wiper stand issue is discovered today. Have sms'ed the service guy about it. Will talk to him tomorrow and see what all he has to say. Will keep you all posted with how it goes.