Vecto Motors - Bangalore Ranked #2 of 18 Dealers

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58/1A, Singasandra, Hosur Main Road, Bengaluru, Karnataka 560069 India
  1. theblack

    theblack Esperto

    Messages:
    2,188
    Bangalore
    Prerana motors Lalbagh road (Bangalore), Need help for my friend

    Hi Guys,

    Under great compulsion from my end and after having TD my car my closest friend booked a Dynamic variant of punto on 'Jun 1st' (BNW).
    His friend as well booked the same BNW (punto sport) on 4th June.

    2 sales reps 'Kartik' and 'Praveen' were the folks who attended my friend and his friend through this ordeal.
    These guys promised my friend (who had booked on 1-june) that the car would be delivered on the following tuesday. which did not happen.
    Then they said that the BNW dynamic would be delivered on Thursday (7th June) positively (as usual that didn't happen).
    Again they promised him that they would deliver the car today morning for SURE (11 june) and today also the same story..
    Its been nearly 2 weeks and there is no news from 'PRERANA MOTORS'.

    Here is the interesting bit (that made my friend lose faith in me and FIAT)
    His friend who had booked a punto sport on 4th june was told that he will get the delivery of the same on 6th june.
    On 5th he was told that Punto sport (BNW) is not available at and since there was no discounts being offered his friend agreed to book and take deliver of BNW Dynamic variant instead.

    Believe it or not , he got delivery of the BNW Dynamic (the same model that my friend had booked) as promised on 6th june itself..
    How is this possible that my friend who booked and paid for it much earlier hasn't got the same variant same color car while his friend gets it in 2 days???
    Now seeing all this my friend who has paid nearly 6L already is fuming in anger.
    I fell terrible that i suggested it and he's saying things like losing the interest of owning a FIAT altogether.

    I'm also helpless as I dont visit Prerana motors..
    I would like anyone here who visits Prerana to help me ,help him get the car as soon as possible..
    I'm ashamed at the way these folks are treating buyers differently from when they come to buy the car and after they have bought the car.
  2. raj@tfi

    raj@tfi

    Messages:
    86
    Bangalore
    I too booked my Punto from these guys.. Though they didnt mess with the delivery of the vehicle, however, you might have gone through my posts on the rattling noise i am still facing, as soon as i took the car out of the showroom.....

    Anyways, please talk to Sai Kumar, Sr manager customer sales satisfaction, Prerana motors @ 9845488233. Call this guy first and try to meet him in person.

    If this doesnt help at all, then see the below details.

    Write to Rajesh hariharan the Regional Fiat Coordinator @" rajesh.hariharan@tatamotors.com " or straight away call him @ 9243183378.

    I really hope this nightmare would be over very soon....



    Last edited: Jun 11, 2012
  3. theblack

    theblack Esperto

    Messages:
    2,188
    Bangalore
    Thanks Raj,
    I just sent these details across to my friend..
    I really really hope FIAT does not do this to its already dwindling customer base
  4. raj@tfi

    raj@tfi

    Messages:
    86
    Bangalore
    I doubt there is even a proper customer help desk or something, to register such critical isssues, that FIAT has ever setup for its existing or new customers.

    This explains why people are buying Swift even if the waiting period is anywhere between 6 month to 10 months...

    Sad..very sad for FIAT.


  5. shams

    shams Esperto

    Messages:
    2,388
    Bangalore
    Raj please do not post email ids and phone numbers on the forum like you have in this thread. Either use pm or there is a way to post those details. Next time please follow it.

    Mods request you to please edit the details.
  6. raj@tfi

    raj@tfi

    Messages:
    86
    Bangalore
    oops.. sorry..I thought it might be helpful to others as well... but didnt realize it can have its own results as well.


    Last edited: Jun 11, 2012
  7. samurai84

    samurai84 Amatore

    Messages:
    112
    Bangalore
    The black :- Please contact Mr.Vijay prerana FIAT sales head.... he will resolve this issue immediately. His no is:- 9945610921.
  8. theblack

    theblack Esperto

    Messages:
    2,188
    Bangalore
    thank you guys for the quick response..
    Hopefully his issue gets resolved .. I will keep you all posted on this ..
    Mods:: request you to keep this thread open because I want all to know how long Prerana motors take to resolve issues once they are hit on their heads
  9. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Mods Note - Threads Merged.
    Please search before opening new thread.
  10. adit

    adit Regolare

    Messages:
    462
    Bangalore
    theblack

    any reason u did not call kht or give us a chance for Td of booking with us ?

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