KHT Fiat Caffe - Bangalore Ranked #1 of 18 Dealers

4 from 7 reviews

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Fiat Caffe, No 92,93 Koramangala Intermediate Ring Road, Domlur Bengaluru, Karnataka 560071
  1. amit1agrawal

    amit1agrawal Amatore

    Messages:
    89
    Bangalore
    Re: KHT Motors, Bangalore

    Hi Adit,
    A customer who is buying an 11 L car expects the best in terms of service offered in the sales process and the customer will always benchmark any dealer against the rest of the dealers from the competition.In this regard, I would rate Honda to be the best and Hyundai a notch below Honda.
    I have been interacting with the sales staff at your showroom for 6 months. I was planning to buy linea in June but decided to wait till tjet is launched. I must say that the sales staff are not aware of all the features of the car that they are selling.In fact, in the process I would have educated your sales staff about some of the features of the car which they didnt know.
    When tjet launched, I didn't find the staff at KHT doing their due diligence to learn all the features of it.In fact many times they were confused with the differences between tjet and tjet plus. They also informed me that tjet comes in emotion and emotion pack variant only to be corrected by me.
    There are other softer aspects of treating the customers well which I found missing but more of it later.First of all they need to be trained in the product itself.
    I have a lot more to say and it will take pages to write down here.So I stop here.

    Btw, I have heard good stories about your service center in brooksfield :). Now, you need to ramp up your sales.

    Cheers,
    Amit
    1 person likes this.
  2. adit

    adit Regolare

    Messages:
    462
    Bangalore
    Re: KHT Motors, Bangalore

    amit

    thanks for your feedback....i do agree about what u hv said but the fact being is tht fr the linea portfolio i am setting up a total different team who are still under training as a lot of them r freshers in the automobile industry. the reason for choosing these freshers is only based on their behaviour of customer handling in their previous jobs.

    jus a lil more time till they r all geared up properly.
  3. Re: KHT Motors, Bangalore

    Adit if you have contact with other TATA-FIAT dealers from India, please make them aware of this forum..Owners of other dealerships will be interested in how customers rate their dealerships/service centers.Eventually this will be better for both of us dealers and customers.

    Thanks
    Atul
  4. adit

    adit Regolare

    Messages:
    462
    Bangalore
    Re: KHT Motors, Bangalore

    dear atul

    i am in touch with others and when i spoke to them they did not seem 2 keen . in mumbai there is a dealer galaxy motors in mulund who is a good friend and will make sure she joins

    @ the same time in bangalore concorde and prerana i did speak to and they did not show any intrest.

    infact the fiat drive that we had in bangalore on 15th august 2010 was solely girish's initiative and he roped me in (thank god fr tht) and when i spoke to prerana and concorde to joins hands they refused saying its a waste of time . so its totally on how the person is and cannot b influenced .......
  5. Re: KHT Motors, Bangalore

    Hey Adit,

    I had suggested a Fiat Punto to one of my friend's brother-in-law and he had come to your show-room today to have a look.

    I get a call back from my friend saying that the response from the sales people were pathetic to say the least. They hardly seemed interested in selling the car and were trying to promote a TATA Indica Vista. It was a lady that was attending to him and apparently she knew nothing about the car. :A

    I had bought my car from your showroom and I did not have a very pleasant buying either but I had thought things would have changed in 6 months. But with sales people like this, how can one imagine selling cars?

    Frankly I'm disappointed.
  6. arulvr

    arulvr Amatore

    Messages:
    108
    Bangalore
    Re: KHT Motors, Bangalore

    Nikhil, if you ain't aware yet, you get a 12K worth GPS system for your referral towards Linea/Punto before 31 Dec'2010. Don't miss out on this offer !
  7. Re: KHT Motors, Bangalore

    Ya Arul, I knew bout that offer and thats another reason I suggested Punto for them ::V . But apparently they are so put off by the sales people's attitude, they've to check out a Hyundai, MSIL or a Chevy.
    1 person likes this.
  8. adit

    adit Regolare

    Messages:
    462
    Bangalore
    Re: KHT Motors, Bangalore

    hi nikhil

    can u find out who the sales rep was pls that would b a great help in filtering ppl fr me.

    MOD Note : Please do not type sentences with ..... as it would hinder reading experience.
    Last edited by a moderator: Jun 15, 2016
  9. Lineaman

    Lineaman

    Messages:
    23
    Bangalore
    Re: KHT Motors, Bangalore

    Hi Adit,
    Your time in posting a responce is appreciated. However your point on the transportation issue, I feel, is not relevant to the issues I faced during the purchase of my Linea. During the last week of June I was told that the car has been dispatched and due to transportation it is delayed. If that was true how would my vehicle chasis number carry July month?

    Secondly on the day I met you, the sales manager offered car cover as freebie for all the confusion caused to me. However on the day of delivery he plainly denied making any such offers. I checked couple of times after delivery and was told the car cover will be sent to my house which has not happened till date (~ 6 months)

    Third point, few weeks ago one person from customer relations wing called me and requested me to rate KHT motors high (either 9 or 10) if any call was received from Tata Pune. I was met by a KHT person at my office and was offered a free gift, Tata Indicom cell phone (which I did not accept). The expectation (in return for the gift) was that I should give high ratings in a feedback form which was sent by mail.

    Anyway I have forgotten (it was hard to do so) all my bad experiences with KHT, and moved on with the beautiful Linea that I own. I am posting this reply since I saw your response to my earlier post.

    Thanks
  10. adit

    adit Regolare

    Messages:
    462
    Bangalore
    Re: KHT Motors, Bangalore

    lineaman

    regarding the transportation i really cannot comment anything as we go upon the word of teh transporter and the info we get from the plant.

    regarding the car cover ( no executive can approve giving accessories free without my permission and will NEVER COMMIT ) i am sry 2 b very blunt in this matter but any problem with a customer is brought to my notice and then a commitment is made to the customer as to what is being done and IT IS DONE.

    thirdly can you name the person who called you or visited you as my SSM manager name is Ms shobha and she has not got any action as mentioned by you executed and i have not given any approval for purchasing gifts to give to any customer for this matter.

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