KHT Fiat Caffe - Bangalore Ranked #1 of 18 Dealers

4 from 7 reviews

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Fiat Caffe, No 92,93 Koramangala Intermediate Ring Road, Domlur Bengaluru, Karnataka 560071
  1. mnranjeeth

    mnranjeeth Amatore

    Messages:
    181
    Bangalore
    Bangalore
    Punto Evo 1.3
    I and my wife visited the caffe today instead of the whitefield showroom as planned for test drive of the 90HP and
    it was the worst experience I have had in a car dealership so far! :mad:

    For the first 5 minutes no one even came to us to ask us why we are there and every one there was looking very busy
    even though there was no other customer in sight!
    Finally someone came and when I told him that I wanted a test drive, he curtly replied that the test drive car was unavailable and
    vanished! He had a "why are you wasting my time" kind of tone in his when talking and it was totally off-putting.

    Then we were looking at the 90HP sports display vehicle inside the showroom when finally a SA named Sikander Ahmed came to us
    and asked us what we wanted. And when we asked for the test drive, he was able to arrange for the test drive car in 5 minutes.
    I still don't understand from where the test drive vehicle suddenly materialized! :D
    After the test drive, though I told them that I would be booking the car in January, they didn't even care to take down my contact details. :-D
    No wonder fiat struggles to sell its cars!

    From their behavior, it looked like they have sold their target quota of cars for december due to the huge discounts and they don't care about customers anymore.

    I have been to multiple car dealerships in bangalore for test drives and this is by far the worst experience!
    All the other dealerships have been very courteous and they keep calling and checking if we need any more test drives to decide even though some
    of them have a huge waiting time for their cars!

    I am seriously reconsidering my decision to buy a punto now! :mad:
    Last edited: Dec 25, 2013
    5 people like this.
  2. Dear Ranjeeth,

    You will have spend about few hours with sales execs while buying the car, Not sure what was going on with that individual at that time.
    But you will live with great car in present times for few years of happy miles, which one do you consider while buying a car ?
    5 people like this.
  3. cannonera

    cannonera Amatore

    Messages:
    67
    Bangalore
    mnranjeeth, give the guys the benefit of doubt...
    There are all kinds of people who visit showrooms and it would certainly take a few minutes for the staff to actually gauge them of their seriousness...
    Also how awkward would it be if they started thrusting fliers on you the moment you enter....
    Let me share my experience... I bought my Punto at their earlier showroom at Brookefield. It was a common showroom then. The moment I walked to the FIAT side, I was approached by 3 guys Pratap, Tauseef & Sandesh....
    Serious, they are, after all they have one Sedan & Hatchback..
    As Sat rightly said, you are looking at one of the best handling cars, why should a trivial issue of not attending to you affect the buy....
    2 people like this.
  4. Nadeem Ahmed VR 46

    Nadeem Ahmed VR 46 Esperto

    Messages:
    1,126
    Gadag
    Mnranjeeth,
    As said by Sat & cannonera in a superb way,Get Punto only which is by far the best in its segment.
    You will love driving her for years to come,buying experience will just for some days.
    Last edited: Dec 26, 2013
  5. adit

    adit Regolare

    Messages:
    455
    Bangalore
    can you tell me approx what time did you come and what were u wearing ? .. gonna get the CCTV footage to find out who interacted with you initially....
    4 people like this.
  6. sine04

    sine04 Regolare

    Messages:
    275
    Mysore/Bangalore, Karnataka.
    Mysore/Bangalore, Karnataka.
    Fiat Enthusiast
    Now that's surprising! I too was at the Fiat Caffe on 25th (11.30 am to almost 1 pm). I was welcomed in and made to sit down. They offered me and my friend a glass of water and inquired my purpose of visit. The staff were very cordial and polite, constantly checking and ensuring that I was comfortable. I even remember having remarked to my friend how pleasantly different this Caffe was when compared to all the other Fiat dealerships I had visited!
    Don't let the callousness of one person change your opinion about a brand.
    Last edited: Dec 26, 2013
    5 people like this.
  7. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    ^^,
    Same here too. Caffee guys (SA) are really nice and welcoming and every time i go, i get good response from them though i am a past customer ;)

    @Adit,
    Probably none of my business (not sure), but you def gotta give some credits to the SA's there (Deepak, Touseef, Sandesh)
    1 person likes this.
  8. mnranjeeth

    mnranjeeth Amatore

    Messages:
    181
    Bangalore
    Bangalore
    Punto Evo 1.3
    Thanks a lot about your concern Adit! Your response helps improve people's faith on the brand!
    I would like to write this off as an one-off occurrence and hopefully my experience next time is better! :)
    I would be going to the whitefield showroom for a back to back test drive of the 75 and 90HP to decide on which
    one in the next 2 weeks and hopefully I get a good response at that time!
  9. adit

    adit Regolare

    Messages:
    455
    Bangalore
    sure...thanks..... but i suggest u hurry it up as vehicles r fast moving outta stock n the last i want is u too wait for delivery....
  10. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    So there is CCTV also :), good to know.
    In my view, leaving other things , I think, below quoted line must be reviewed, as a process, for customers who take shows interest -
    BTW, after kitchen fully operational, one TFI meet is due from our side :).
    2 people like this.

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