I have visited KHT atleast a hundred times in the last 2.7 yrs of my owning the punto. Believe it or not i have never met Adit till now or rather never had the need to meet him. would love to meet him just to say hi though. In all this time only once have I posted about a small problem on KHTs thread here on TFI. My number of visits to KHT is so high because my punto had got repaired at Prerana after a major accident and something or the other kept cropping up every now and then. KHT is near to my office and so as soon as i noticed anything i used to drive there to get it fixed. Almost all the times the problems were attended to and fixed to my satisfaction. If someone asks me, my experience with Prerana and Concorde has not been so satisfactory as it has been with KHT. It depends on person to person and it depends quite a lot the rapport that gets built up with the people at the respective SC. For a first time customer, all the service centers are pretty much the same, give or take few good/bad experiences. All the suggestions that have been made by few people certainly apply to all SCs and we just can generalize things and single out an SC based on our personal experience because as i said we might have a good rapport with one SC so we are bound to feel wanting when we visit another one where we don't know many people. This is what is happening here is what i feel from some of the posts on this thread. For me it has always been good experience but now with our friend Jayakrishna working at KHT as SA and knowing his love for Fiats, according to me it is certainly the best place to take our car to.