CAI FIAT, Coimbatore Ranked #6 of 18 Dealers

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Manager.Sales@Caifiat.Com
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SF.No.336/B-1, Opp Nava India Avinashi Rd Coimbatore, TN 641004 India
  1. vsivaku

    vsivaku Novizio

    Messages:
    31
    bangalore
    It was a saturday morning- 26th july 2014. I was in coimbatore with my brother. The mission of the day was to book a new car for my parents, close the deal by afternoon and depart to bangalore as i had office commitments on sunday.

    Having myself owning a Linea, Ownership thread here- , my dads past acquintes being standard and premier padmini and with the rumors of evo comming out on August 3rd, the natural choice of inclination was on Punto, with the other favourable aspect to take advantage of the clearance sale. Budget in hand was 5.5 L, it had to be a diesel due to the extent of use, and already have glanced few recent bookings for punto 1.3 active ranging from 5.16L (Delhi), 5.3L (chennai), 5.9L (Bangalore). I was prepared for 5.5L to pay at coimbatore before visiting CAI fiat. My parents color preference was Black.

    After visiting few other dealerships (More on that in the buying experience thread sooner), was in the showroom by 11:30 AM. To my surprise, there was no one in the showroom except the receptionist who came in from inside after hearing speak ourselves. Before she asked, we gave our interest on punto. There was a white Punto active displayed in the showroom and 2014 new Linea in black. She started explaining- "Sir, there are 3 models in punto - active, basic and emotion. Active is low end and emotion is top end............". She was a bit nervous and told that all sales persons are out and expecting them sooner.

    As we were having a glance, got introduced to Madhan a sales executive who stepped into the show room with a backpack. We again repeated our preferences and told that i already own a Linea, on a tight budget and want to close the deal today. My bro wanted to try out a test drive, but there was not even one car in the showroom for that, atleast a Linea. They did not seem to bother about that. The explanation of features about the car to my bro by him was pathetic, to say the least. They were pushing on white active the most. i Silently laughed in inside and was self comparing the treatment got at bangalore during my earlier purchase. Few funny examples-

    "Sir, Active is easy for Mod. Can be converted to Dynamic or Emotion by adding in few spares here and there." was wondering when FIAT started selling Airbags as Spares.

    "Sir, Power windows may get failed. Rotary windows are good anyday"

    After seeing the pricelist, the initial OTR was 6.76L and after mentioning about the car to exchange it was brought down to 5.7L (with a free accessory of mudflap, mat and reverse parking) as i stayed on black and it was not in their dealer stock. Though on higher side, i felt it was ok as the car needs to come from factory and i was strict on black to abide my parents choice.

    While i was showing out the images of our current car, a maruthi zen with all mods and asking for a deal on the exchange price, some guy suddenly appeared from no where and joined the negotiation table. Worst is, he did not care to introduce himself and started negotiating badly like he can offer 50k max on it. The least i expected from them was an assurance that they would send in the evaluator tomorrow and an assurance that they would offer the best price. I took their estimate with a pinch of salt. He outrightly said that there is no black color on stock in the factory itself and they cannot get it to us. After pressing for black, he agreed but was told to pay the entire ex-showroom price which we agreed. Worst part is, while we were speaking, he interupted the talk with a mobile call to someone asking him to pick him from the showroom, did not bother to ask us to excuse us and he went off without exchanging pleasanteries. Later came to know that he is Vadivel, the team -lead. Am i expecting too much from sales team, dont know. But iam sure that i would have defnitely acted better in their shoes.

    We decided to move on and sell it ourselves, but give a RTO registration copy to them to avail the exchange bonus or whatever they call in this 1L discount. Was able to sell the same maruthi in 30 minutes flat, after posting the adon OLX with the price i quoted, which forms a different story.

    Handed over cheque of 50k the same day with one condition- the car should be either a June or a July manufactured and VIN# to be passed on to us before punching in the order. Gave in my brothers contact number in bangalore as i have tight office schedules to answer a call. Madan was very optimistic that the car would be damn new with July manufactured, or the worst the June. He would call us if it is any different and get our confirmation before going further. As their computer systems werent working, got in a hand written receipt and was promised a scanned copy of the receipt by the end of the day as it had to come from their different office. Had no time to wait and hurriedly left the showroom, with nothing good to write about the handling. Got the email with the e-receipt and was relieved that rest of events would unfold the way i thought.

    Monday, my brother got a call twice confirming if we are sure of the black color, as it cannot be cancelled (we had no intentions) and when my parents visited the showroom on Tuesday was again asked by them the same multiple times. Irritant, to say the least. My father started getting doubts if black is labelled unauspicous or unlucky, though it was his must to have dream color on car.

    Upon their constant pressure, cheque for the remaning amount was handed over. I got immersed in office work and was not following of the happenings. When i was speaking to my brother last week, he told that car has reached the dealer stockyard from the factory. I reminded him to get the VIN. Later when my brother contacted me with the VIN and upon decoding, i lost my cool as it was a Febrauary 2014 Manufactured one.

    When called upon them, they told casually, "Sir, its good car. We assure you with proper dealer PDI. Nothing would have happened, dont worry.". When asked about the promise made, they didnt bother to answer it directly but made me further irritant - "Sir, here nobody asks for VIN or worrys but you are the one dealing differently". They did not bother to apologize nor feel sorry on their blunder but put blame on customer that they behave differently, how convienient !

    When threatened with cancellation, we were pushed aback that it is a whopping 50000 deduction since the car is invoiced. Iam not sure about this and members to clarify. My brother wanted them to compensate in any manner for their ill management, be it a discount or a free accessory, but the discussion headed no where. He even expressed his intentions to speak to the manager but we could never meet or speak to Mr.Yuvaraj (i think) so far.

    I have decided to stay away from recommending CAI FIAT to any one and feel sorry for FIAT for having such a kind of brand ambassadors they have chosen to appoint.

    While i was typing this, my wife saw the laptop monitor from the back with the delivery pictures of LINEA and asked - "Well, it was Shirt last time, what have you planned to gift your salesman this time for PUNTO?" - "They dont even deserve an hanky", i murmored.
    Last edited: Aug 13, 2014
    2 people like this.
  2. ramjn

    ramjn Staff Member Janitor

    Messages:
    5,273
    Chennai
    Linea 1.3
    Really sorry to hear your experience with CAI. No wonder Fiat couldn't sell apart from Metros.

    Regarding the cancellation, even if the car is invoiced they can't charge you Rs. 50,000. There are indeed handling you terribly. Did you see any cancellation terms while you booked the car? Ideally they shouldn't charge you anything. I recommend you to escalate this to Fiat immediately. Probably to Mr. Mangesh Kodalkar.
  3. vsivaku

    vsivaku Novizio

    Messages:
    31
    bangalore
    Thanks Ramjn for your reply. Regarding the terms and conditions, it wasn't dictated while i booked the car. And the papers were signed by my parents while i wasnt around. I checked with them and they were also not told about this huge cancellation charge. They were not equipped to read the complete booklet given to them to sign on it. Not sure if something crazy of this sort was mentioned there. Planning to take delivery on the eve of independence day and my parents are eagerly awaiting for the delivery. Not sure if something could happen before that.

    I have posted the same thread on Facebook page of CAI Fiat. I will also post the same on fiat india facebook page. Lets see if it falls into the ears of the concerned.
  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Apart from Facebook page, I suggest put the complaint at Fiat India website and their email as well - https://www.fiat-india.com/customer-support
    Fiat dealers needs to go little extra than competiters, but they are doing in reverse. Pathetic.
  5. vsivaku

    vsivaku Novizio

    Messages:
    31
    bangalore
    Thanks Ravi. Not sure if the web site guys messed up the site after adding punto evo changes recently, but here is what i get after entering the feedback and clicking on submit button. :A
    "
    [h=1]Page Not Found[/h] Sorry, the page you have requested does not exist.


    http://www.fiat-india.com/error/index.html"
  6. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    :eek: Can't expect better from Fiat website managers. Or they don't want to hear any feedback :).
    1 person likes this.
  7. gazgotta

    gazgotta Amatore

    Messages:
    110
    Namma Bengaluru
    Namma Bengaluru
    Grande Punto 1.2
    Sad to hear such a response and treatment from FIAT Exclusive showrooms! :A Things were supposed to get better with FIAT Exclusive showrooms, things are going the other way around , FIAT should take stern actions against these bullying showrooms/managements. These incidents make the things more worse to already struggling FIAT as a brand.
  8. vsivaku

    vsivaku Novizio

    Messages:
    31
    bangalore
    Thanks Gazgotta for your views. Looking for a happy ending and planning to take the delivery of the car on eve of independence day. Still havent got any replies from the concerned. Keeping fingers crossed.
  9. bharath

    bharath Regolare

    Messages:
    328
    Coimbatore
    Siva, this is the point I have arrived off late.May be they are quite lethargic in their approach since they have more profitable CAI,Mahindra and Rajashree Ford.Luckily, the purchase experience was good enough for us but the first service with them left me bad experience. Please contact the manager Yuvraj-8489911911 if the situation gets worse.I will be taking to Truesai Fiat ,Salem coming Saturday for the second service and hope they don't disappoint me.
    vsivaku likes this.
  10. rajks

    rajks Amatore

    Messages:
    152
    Bangalore
    Car buying experience by itself should be an experience to cherish, but I am angered by the way they had treated you so far. One of my cousin had earlier bought a Linea from them, and per him the experience was not bad except for a slip in the delivery date, looks like their quality had deteriorated over a period of time. These sales folks should be taught a lesson, I wish I am in Coimbatore to visit them before you take a delivery of your car to vent my anger...

    Leaving this aside, I wish you a very good delivery process and car ownership.

    Bharath, I have had very good experience with Truesai service folks in Salem when they attended for my RSA, I am sure you will get a better experience.
    bharath likes this.

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